Results 1 to 4 of 4

Thread: My seasons card is not available

  1. #1
    New Comers
    Join Date
    Apr 2016
    Posts
    2
    Rep Power
    4

    My seasons card is not available

    Dear Mr./Ms.,

    I would like to inform u that i have bought seasons card this afternoon, and it was deducted from my phone billing.
    It said on the screen before that error occured, but it said also i have owned the seasons card.
    There is nothing i can click on to redeem the seasons gems daily as usual.
    And yet charges applied already deducted to my phone bills.

    Can you help me out for this matter?
    Soon i hope for a welcome feedback for this cause.

    Thank You very much.

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,188
    Rep Power
    10
    Dear Leader
    Sorry for the inconvenience that our system missed your order. Please tell us your Account ID and attach or link a screenshot of your iTunes Order Receipt email you received from Apple or your iTune Purchase History here. And then we will manually confirm and deliver your order as soon as possible. Thanks.

    Best Regards
    Betty

  3. #3
    New Comers
    Join Date
    Apr 2016
    Posts
    2
    Rep Power
    4
    Screenshot_2016-04-07-16-32-38-706.jpg

    My Account ID: MAESTRO on server 147 and my nickname is @MAESTRO
    By the way i am not using Iphone and i use android smartphone.

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,188
    Rep Power
    10
    Quote Originally Posted by MAESTRO View Post
    Screenshot_2016-04-07-16-32-38-706.jpg

    My Account ID: MAESTRO on server 147 and my nickname is @MAESTRO
    By the way i am not using Iphone and i use android smartphone.
    Dear Leader
    Please check your email and see if you received a receipt email from google. We need the receipt number from google to check and confirm the transaction. Thanks.

    Best Regards
    Betty

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •