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Thread: Bug After Last Update

  1. #1
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    Bug After Last Update

    As the title says the new patch doesn't work correctly!!!!! I cannot buy from the chest, and often when I restart the game it has to repatch itself!!!!

    please fix it!!!!

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Dear leader,
    Thank you for your feedback, we should be able to fix that issue in the next update, which has already been submitted to Apple.
    Best regards,
    Betty

  3. #3
    Platinum Member Contributor Level 7 |AM| Carlson's Avatar
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    Quote Originally Posted by Betty View Post
    Dear leader,
    Thank you for your feedback, we should be able to fix that issue in the next update, which has already been submitted to Apple.
    Best regards,
    Betty
    Betty, when can we expecting the update?
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    Betty, when can we expect this iOS nonsense to be fixed? The game keeps glitching, white screens keep appearing, content keeps disappearing, I had a free silver and gold chest which didn't even show me what content was within so I have no idea if I truly got anything free. This is ridiculous. What is being done? I want to see a log of what my chests granted me bc if there isn't a log then I deserve the reopen those chests. You have a double stone drop event and most of the screens for elite to farm can't even be accessed. At one point in the game all the menu options vanished from the screen (screen shot below). Unreal.

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    Account 12125541 Server 80

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    My iPhone users are reporting the same.

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Sorry for the inconvenience. Do you use iOS or Android device please? We are waiting for App Store's approval to release the fix update. Thanks.

    Best Regards
    Betty

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    Quote Originally Posted by Betty View Post
    Dear Leader
    Sorry for the inconvenience. Do you use iOS or Android device please? We are waiting for App Store's approval to release the fix update. Thanks.

    Best Regards
    Betty
    Betty,

    I am using iOS. The game has been a nightmare as the waiting continues. I have yet to see a log report on your end proving that I did, in fact, received items for my Free Silver and Gold chests. How do I know I was rewarded if the game never showed me anything? I want evidence.

    Even more, today the game, again, locked during my Valkyrie level 7 raid. I saw no rewards on my screen, only a message to reset the game for an update. I force close the app and perform the update. I go back to my Valkyrie and see no more attempts remaining. So, show me proof I received rewards, because I don't think I did. I only have one ice staff reel in my inventory. I checked. You're going to tell me a raid only have me 1 out of 5 ice staff reels? I don't think so.

    Also, I only have 10 Titan Axe reels? Explain to me how I only have 10 after a raid on stage 7 Valkyrie when everyone knows you get close to 15-20. So I averaged 2 axe reels a raid? That's never happened. I keep track of my gear, I know.

    So, the question is what is being done to return my rewards to me that were never given in the first place?

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  8. #8
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Viral-Legacy View Post
    Betty,

    I am using iOS. The game has been a nightmare as the waiting continues. I have yet to see a log report on your end proving that I did, in fact, received items for my Free Silver and Gold chests. How do I know I was rewarded if the game never showed me anything? I want evidence.

    Even more, today the game, again, locked during my Valkyrie level 7 raid. I saw no rewards on my screen, only a message to reset the game for an update. I force close the app and perform the update. I go back to my Valkyrie and see no more attempts remaining. So, show me proof I received rewards, because I don't think I did. I only have one ice staff reel in my inventory. I checked. You're going to tell me a raid only have me 1 out of 5 ice staff reels? I don't think so.

    Also, I only have 10 Titan Axe reels? Explain to me how I only have 10 after a raid on stage 7 Valkyrie when everyone knows you get close to 15-20. So I averaged 2 axe reels a raid? That's never happened. I keep track of my gear, I know.

    So, the question is what is being done to return my rewards to me that were never given in the first place?

    Viral-Legacy
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    Dear Leader
    App Store has approved our update. And it would be released in next few hours. Thanks.

    Best Regards
    Betty

  9. #9
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    Quote Originally Posted by Betty View Post
    Dear Leader
    App Store has approved our update. And it would be released in next few hours. Thanks.

    Best Regards
    Betty
    Betty,

    That still doesn't answer my question on where are my rewards from my free silver and gold chest as well as the rewards from today's Valkyrie 7 raids. How will those rewards be given? The players in your game shouldn't be punished for a bug in a game they weren't responsible for, so what is being done?

    I look forward to your response. I want my rewards.

  10. #10
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    Jesus chill bro

  11. #11
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Viral-Legacy View Post
    Betty,

    That still doesn't answer my question on where are my rewards from my free silver and gold chest as well as the rewards from today's Valkyrie 7 raids. How will those rewards be given? The players in your game shouldn't be punished for a bug in a game they weren't responsible for, so what is being done?

    I look forward to your response. I want my rewards.
    Dear Leader
    Please tell us your timezone and the time you claimed the free silver and gold chest so that we can check for you. And I am sorry that we don't have today's log on our system yet. Thanks.

    Best Regards
    Betty

  12. #12
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Please tell us your timezone and the time you claimed the free silver and gold chest so that we can check for you. And I am sorry that we don't have today's log on our system yet. Thanks.

    Best Regards
    Betty
    Thank you Betty.

    The issue with the silver and gold chest happened Tuesday, March 22nd between the times 1pm-2pm Central Standard Time. I am unable to recall the exact time, but I know it was about those times as the screenshots I had sent in an earlier message to you are post dated at 1:45pm.

    As for the Valkyrie 7 raids rewards, the issue happened in the morning hours yesterday, March 23rd, between 8:00am-8:30am.

    Hope this helps. Thank you.

  13. #13
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Viral-Legacy View Post
    Thank you Betty.

    The issue with the silver and gold chest happened Tuesday, March 22nd between the times 1pm-2pm Central Standard Time. I am unable to recall the exact time, but I know it was about those times as the screenshots I had sent in an earlier message to you are post dated at 1:45pm.

    As for the Valkyrie 7 raids rewards, the issue happened in the morning hours yesterday, March 23rd, between 8:00am-8:30am.

    Hope this helps. Thank you.
    Dear Leader
    The log doesn't show that the items were from which chests. But these two item wasn't cost anything that it should be from the free chests. Thanks.

    Best Regards
    Betty



    356 2016-03-22 13:16:03 12125541 80 - Urtock Chest tavernDraw Torc of Sight (119) 28 29
    401 2016-03-22 12:47:37 12125541 80 - Urtock Chest tavernDraw Pendant of the Quinnard LV 2 (264) 72 74
    405 2016-03-22 12:26:17 12125541 80 - Urtock Chest tavernDraw Longsword (222) 249 251
    406 2016-03-22 11:58:14 12125541 80 - Urtock Chest tavernDraw Coward's Shield (122) 14 16
    407 2016-03-22 11:35:12 12125541 80 - Urtock Chest tavernDraw Bellath's Fang (120) 20 21

    188 2016-03-23 09:20:58 12125541 80 - Urtock SweepStage SweepStage:26005Stage: [Valkyrie showdown] EXP Salve (218) 777 782
    189 2016-03-23 09:20:58 12125541 80 - Urtock SweepStage SweepStage:26005Stage: [Valkyrie showdown] Rough Hewn Axe (365) 38 46
    190 2016-03-23 09:20:58 12125541 80 - Urtock SweepStage SweepStage:26005Stage: [Valkyrie showdown] Force of Gods (590) 20 41
    191 2016-03-23 09:20:58 12125541 80 - Urtock SweepStage SweepStage:26005Stage: [Valkyrie showdown] EXP Potion (169) 130 140
    192 2016-03-23 09:20:58 12125541 80 - Urtock SweepStage SweepStage:26005Stage: [Valkyrie showdown] Demon Edge (333) 7 19
    193 2016-03-23 09:20:58 12125541 80 - Urtock SweepStage SweepStage:26005Stage: [Valkyrie showdown] Titan's Axe (423) 49 70

  14. #14
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    Quote Originally Posted by Betty View Post
    Dear Leader
    The log doesn't show that the items were from which chests. But these two item wasn't cost anything that it should be from the free chests. Thanks.

    Best Regards
    Betty



    356 2016-03-22 13:16:03 12125541 80 - Urtock Chest tavernDraw Torc of Sight (119) 28 29
    401 2016-03-22 12:47:37 12125541 80 - Urtock Chest tavernDraw Pendant of the Quinnard LV 2 (264) 72 74
    405 2016-03-22 12:26:17 12125541 80 - Urtock Chest tavernDraw Longsword (222) 249 251
    406 2016-03-22 11:58:14 12125541 80 - Urtock Chest tavernDraw Coward's Shield (122) 14 16
    407 2016-03-22 11:35:12 12125541 80 - Urtock Chest tavernDraw Bellath's Fang (120) 20 21

    188 2016-03-23 09:20:58 12125541 80 - Urtock SweepStage SweepStage:26005Stage: [Valkyrie showdown] EXP Salve (218) 777 782
    189 2016-03-23 09:20:58 12125541 80 - Urtock SweepStage SweepStage:26005Stage: [Valkyrie showdown] Rough Hewn Axe (365) 38 46
    190 2016-03-23 09:20:58 12125541 80 - Urtock SweepStage SweepStage:26005Stage: [Valkyrie showdown] Force of Gods (590) 20 41
    191 2016-03-23 09:20:58 12125541 80 - Urtock SweepStage SweepStage:26005Stage: [Valkyrie showdown] EXP Potion (169) 130 140
    192 2016-03-23 09:20:58 12125541 80 - Urtock SweepStage SweepStage:26005Stage: [Valkyrie showdown] Demon Edge (333) 7 19
    193 2016-03-23 09:20:58 12125541 80 - Urtock SweepStage SweepStage:26005Stage: [Valkyrie showdown] Titan's Axe (423) 49 70
    Thank you Betty. I have no idea how to interpret the game log, but appreciate you taking the time to provide it to me. I will assume the game did give its rewards. I will consider the matter closed. Again, thank you for your time.

  15. #15
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Viral-Legacy View Post
    Thank you Betty. I have no idea how to interpret the game log, but appreciate you taking the time to provide it to me. I will assume the game did give its rewards. I will consider the matter closed. Again, thank you for your time.
    Dear Leader
    356 2016-03-22 13:16:03 12125541 80 - Urtock Chest tavernDraw Torc of Sight (119) 28 29

    Take this line for example,it means that you had 28x Torc of Sight and got 1 more from the Chest. Thanks.

    Best Regards
    Betty

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