Results 1 to 15 of 15

Thread: Lost arena reward

  1. #1
    Bronze Member Contributor Level 3
    Join Date
    Aug 2015
    Posts
    38
    Rep Power
    7

    Lost arena reward

    Server 20 Mystic
    Game id: 3350081
    Game nick: [RG] PuppetMan

    I got my arena reward, the game crashed, opened it again and i lost 280 gems.

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Dear Leader
    We don't see any log showing that your gems got deducted by -280 gems. Do you mean that you didn't receive the Arena reward please? Thanks.

    Best Regards
    Betty

  3. #3
    Bronze Member Contributor Level 3
    Join Date
    Aug 2015
    Posts
    38
    Rep Power
    7
    Yes, i had rank 15 on gran arena.

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Dear Leader
    It seems that it's a display problem. You have got the rewards indeed. Thanks.

    Best Regards
    Betty



    17 2016-03-20 16:03:00 3350081 20 - Mystic MailAttach MailID=378626856 8511 8791 280
    64 2016-03-19 16:02:29 3350081 20 - Mystic MailAttach MailID=378482547 8400 8870 470

  5. #5
    Bronze Member Contributor Level 3
    Join Date
    Aug 2015
    Posts
    38
    Rep Power
    7
    22:24 i lost 650 gems, 1st rank of arena. And dont tell me that is a display problem because is the second time in two days.

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    8 2016-03-21 16:04:27 3350081 20 - Mystic MailAttach MailID=378779774 8342 8992 650

    Dear leader, you have got that arena ranking rewards.
    Best regards,
    Betty

  7. #7
    Bronze Member Contributor Level 3
    Join Date
    Aug 2015
    Posts
    38
    Rep Power
    7
    Yes, i got the reward, but when i close the app and re-oped it the my gems disappear. I lost 930 gems in two days, do something.

  8. #8
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by Persona View Post
    Yes, i got the reward, but when i close the app and re-oped it the my gems disappear. I lost 930 gems in two days, do something.
    Dear leader,
    We don't have records you have lost 930 gems, and sometimes due to some delay, you would claim your arena ranking rewards 2 times, so the game would display 650*2 gems, but it would return to normal after you restart the game, which would let you think your have lost gems.
    Best regards,
    Betty

  9. #9
    Bronze Member Contributor Level 3
    Join Date
    Aug 2015
    Posts
    38
    Rep Power
    7
    And i can know that i ha dmy gens back? Because i gave 8791 gems and i should have over 9700 like yesterday before the crash of the game.

  10. #10
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    8 2016-03-21 16:04:27 3350081 20 - Mystic MailAttach MailID=378779774 8342 8992 650
    19 2016-03-21 15:01:09 3350081 20 - Mystic 0 SelfMine 8311 8334 23
    20 2016-03-21 15:01:07 3350081 20 - Mystic 0 SelfMine 8287 8311 24
    39 2016-03-21 05:07:12 3350081 20 - Mystic BuyItem [buy]items=507:3;[Wizard Doctor x 3] 8397 8277 -120
    40 2016-03-21 05:05:33 3350081 20 - Mystic BuyStamina OnBuyVitality 8497 8397 -100
    41 2016-03-21 05:00:09 3350081 20 - Mystic BuyStamina OnBuyVitality 8597 8497 -100
    42 2016-03-21 05:00:03 3350081 20 - Mystic ResetElite OnResetElite:10122-2 8647 8597 -50
    43 2016-03-21 04:59:44 3350081 20 - Mystic ResetElite OnResetElite:10122-1 8667 8647 -20
    44 2016-03-21 04:59:38 3350081 20 - Mystic BuyStamina OnBuyVitality 8717 8667 -50
    45 2016-03-21 04:58:59 3350081 20 - Mystic BuyStamina OnBuyVitality 8767 8717 -50
    46 2016-03-21 04:58:58 3350081 20 - Mystic ResetElite OnResetElite:10085-2 8817 8767 -50
    47 2016-03-21 04:58:45 3350081 20 - Mystic ResetElite OnResetElite:10085-1 8837 8817 -20
    48 2016-03-21 04:56:17 3350081 20 - Mystic 0 MineRobbed 8836 8837 1
    49 2016-03-21 04:31:03 3350081 20 - Mystic 0 SelfMine 8813 8836 23
    50 2016-03-21 04:31:02 3350081 20 - Mystic 0 SelfMine 8789 8813 24
    51 2016-03-21 04:30:29 3350081 20 - Mystic Midas [buy]items=Midas:1; 8799 8789 -10
    68 2016-03-20 16:03:00 3350081 20 - Mystic MailAttach MailID=378626856 8511 8791 280
    73 2016-03-20 14:42:45 3350081 20 - Mystic 0 SelfMine 8483 8506 23
    74 2016-03-20 14:42:43 3350081 20 - Mystic 0 SelfMine 8459 8483 24
    100 2016-03-20 03:43:07 3350081 20 - Mystic BuyStamina OnBuyVitality 8565 8465 -100
    101 2016-03-20 03:40:51 3350081 20 - Mystic BuyStamina OnBuyVitality 8665 8565 -100
    102 2016-03-20 03:40:45 3350081 20 - Mystic ResetElite OnResetElite:10122-2 8715 8665 -50
    103 2016-03-20 03:40:33 3350081 20 - Mystic ResetElite OnResetElite:10122-1 8735 8715 -20
    104 2016-03-20 03:40:28 3350081 20 - Mystic BuyStamina OnBuyVitality 8785 8735 -50
    105 2016-03-20 03:39:50 3350081 20 - Mystic BuyStamina OnBuyVitality 8835 8785 -50
    106 2016-03-20 03:39:49 3350081 20 - Mystic ResetElite OnResetElite:10085-2 8885 8835 -50
    107 2016-03-20 03:39:35 3350081 20 - Mystic ResetElite OnResetElite:10085-1 8905 8885 -20
    108 2016-03-20 03:30:46 3350081 20 - Mystic Midas [buy]items=Midas:1; 8915 8905 -10
    109 2016-03-20 03:25:45 3350081 20 - Mystic 0 SelfMine 8892 8915 23
    110 2016-03-20 03:25:44 3350081 20 - Mystic 0 SelfMine 8868 8892 24
    111 2016-03-19 16:23:15 3350081 20 - Mystic 0 MineRobbed 8867 8868 1
    115 2016-03-19 16:02:29 3350081 20 - Mystic MailAttach MailID=378482547 8400 8870 470

    Dear leader, please refer to above game logs of your gems.
    Best regards,
    Betty

  11. #11
    Bronze Member Contributor Level 3
    Join Date
    Aug 2015
    Posts
    38
    Rep Power
    7
    Betty i have claimed both arena rank's reward, but when i closed the game and openrd it again my gems disappear.

  12. #12
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by Persona View Post
    Betty i have claimed both arena rank's reward, but when i closed the game and openrd it again my gems disappear.
    Yes, dear leader, I have explained to you, that was a display error caused by game app.
    Best regards,
    Betty

  13. #13
    Bronze Member Contributor Level 3
    Join Date
    Aug 2015
    Posts
    38
    Rep Power
    7
    I has this "display error" two times in a row. Now can you tell why after eight hours i have the same gems that i saw with this "display error" and not the correct one?

  14. #14
    Platinum Member Contributor Level 7
    Join Date
    Sep 2015
    Posts
    337
    Rep Power
    18
    Persona they provided you with all the game logs! You must have got those gems!! Let them do their work and don't waste their time...

  15. #15
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by Persona View Post
    I has this "display error" two times in a row. Now can you tell why after eight hours i have the same gems that i saw with this "display error" and not the correct one?
    Dear Leader
    We are sorry about that but the game log is final because it was generated when the server adds or removes something on your account. We can assure you that you didn't miss any gems. Thanks.

    Best Regards
    Betty

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •