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Thread: arena reward receive at a different timezone

  1. #1
    Bronze Member Contributor Level 4
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    arena reward receive at a different timezone

    Hi there.

    On the 16th February 2016 when heroes charge server down i did not receive the reward on time.

    This is as on gmt +4.30 when my arena was rank 1.

    Click image for larger version. 

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    But i receive arena reward at gmt +4
    Click image for larger version. 

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    i already send messages to in game support conversation as soon as the problem occur.
    But no response till now. The last chat person was *Calvin* who responded but the ticket was not close.

    This is my detail.
    Click image for larger version. 

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    I am at server 61

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Desno View Post
    Hi there.

    On the 16th February 2016 when heroes charge server down i did not receive the reward on time.

    This is as on gmt +4.30 when my arena was rank 1.

    Click image for larger version. 

Name:	Screenshot_2016-02-17-00-47-51.jpg 
Views:	4 
Size:	19.3 KB 
ID:	9466


    But i receive arena reward at gmt +4
    Click image for larger version. 

Name:	Screenshot_2016-02-17-01-07-05.jpg 
Views:	6 
Size:	19.7 KB 
ID:	9467

    i already send messages to in game support conversation as soon as the problem occur.
    But no response till now. The last chat person was *Calvin* who responded but the ticket was not close.

    This is my detail.
    Click image for larger version. 

Name:	Screenshot_2016-02-19-11-33-48.jpg 
Views:	6 
Size:	20.2 KB 
ID:	9468

    I am at server 61
    Dear Leader
    We don't see that you claimed any rewards with the amount of 560 gems. Please claim the rewards first and then we can send the difference to you. Thanks.

    Best Regards
    Betty

  3. #3
    Bronze Member Contributor Level 4
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    Ok. I just claim. Thanks for the reply.

    By the way, no one responded to the in-game conversation. The last ticket was not close.

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Dear leader,
    How much area coins you have received?
    Best regards,
    Betty

  5. #5
    Bronze Member Contributor Level 4
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    Quote Originally Posted by Betty View Post
    Dear leader,
    How much area coins you have received?
    Best regards,
    Betty
    Only 500 gems. No additional coins or arena coins receive.

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