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Thread: Everyone on GMT+6, not receiving Arena Reward on time.

  1. #1
    Gold Member Contributor Level 6
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    Exclamation Everyone on GMT+6, not receiving Arena Reward on time.

    We didnt received it on our Arena Reward time (21.00 PM). i got the reward on the next morning.

    This happen on peoples with timezone= GMT+6

    And when i create this thread, this is the 2nd time we didnt receive the Arena Reward on time. I think this will continuous if not fixed.

    This is serious matter, ucool please fix this problem ASAP. This happen after the server crashed/maintenanced on 02/16/2016

  2. #2
    Bronze Member Contributor Level 4
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    I am using GMT+6 zone too. I haven't received my 9pm reward today. Since update 2.1.10.127 (02/16/2016), ucool has messed us GMT+6 players..... Please fix this problem ASAP
    Server 66 (Rashek)
    IGN: [N] AW

  3. #3
    Gold Member Contributor Level 6
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    this happen to me too,

    Server: 75
    ID: 11325876
    Timezone: GMT+6

  4. #4
    Iron Member Contributor Level 2
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    Same here. 2 days in a row that i have met this problem.

    Server: 88
    Account ID: 13589313

  5. #5
    Gold Member Contributor Level 6
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    so in the end, you all who have this kind of error already received arena reward maybe on different time??

    because i just get it when i contacted support only.

    but they only give me gem+Arena coin only, gold, cheese, shimmer-dust were not given.

    yesterday i just let it go, but i cant tolerate this anymore.. that amount is huge if you calculate it on double event reward, and twice in row..

  6. #6
    Bronze Member Contributor Level 4
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    I use GMT+6 zone... i didn't received my reward on 17 February 2016, 9pm.... but in the mailbox ucool just sent me the reward this morning. I was supposed to get rank#1 reward last night, but after 12 hours of waiting, ucool sent me Arena#50 and GA#76 reward. I have been complaining since last night and providing them multiple screenshots! But 12 hours and then they sent me wrong reward!.... i don't want to claim it yet....ucool has been cheating us GMT+6 players twice now.... ucool will u cheat us again tonight?!?!

    server 66 Rashek
    ID: 10222951
    IGN : [N] AW

  7. #7
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Xineohp View Post
    I use GMT+6 zone... i didn't received my reward on 17 February 2016, 9pm.... but in the mailbox ucool just sent me the reward this morning. I was supposed to get rank#1 reward last night, but after 12 hours of waiting, ucool sent me Arena#50 and GA#76 reward. I have been complaining since last night and providing them multiple screenshots! But 12 hours and then they sent me wrong reward!.... i don't want to claim it yet....ucool has been cheating us GMT+6 players twice now.... ucool will u cheat us again tonight?!?!

    server 66 Rashek
    ID: 10222951
    IGN : [N] AW
    Dear Leader
    The game log shows that you have claimed the difference. Thanks.

    Best Regards
    Betty



    61 2016-02-17 07:24:34 10222951 66 - Rashek MailAttach MailID=308182712 4189 5189 1000

  8. #8
    Gold Member Contributor Level 6
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    Quote Originally Posted by Betty View Post
    Dear Leader
    The game log shows that you have claimed the difference. Thanks.

    Best Regards
    Betty



    61 2016-02-17 07:24:34 10222951 66 - Rashek MailAttach MailID=308182712 4189 5189 1000
    betty, fix these please... this is very uncomfortable if we must contact you everyday to claim arena reward.

    i hope tonight this will gonna be fine

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