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Thread: Where is my reward 02/16/2016

  1. #16
    Gold Member Contributor Level 6
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    click: option - support - press the chatbox on upper right corner.

    you can ask for personal bug like this there

    i already get the compensation.

    just be clear and polite there, no whiny. and the process should be fast.

    my template:
    --------------------------
    hello

    i didnt have my arena reward on
    date: xx/xx/xxxx
    timezone: xx
    rank:

    the arena reward should be xxx gem, xxxxxx gold, etc etc.
    ------------------------------------

    dont get discourage if you get current rank arena reward. just push a lil smooth talk, and you will get what you want.

  2. #17
    Universal Leader Contributor Level 10
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    wtf is wrong with this game? i didn't get my reward today as well.

  3. #18
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    Quote Originally Posted by chelski View Post
    wtf is wrong with this game? i didn't get my reward today as well.
    me too.. i already told the support again

    what is your gmt chelsky? mine +6

    i hope they will compensate us more than we deserve. because this took our time to complaint and wait. lol

  4. #19
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    Maybe u-cool gives the reward in random time.. Yesterday I couldn't get 1st reward on time and in this morning, I suddenly got the reward but i was 2nd at that time.. so I got 2nd reward..

    Please give me back 1st reward of yesterday.

    Now, I couldn't get the today's reward.. It is same problem of yesterday. OMG

    ID: 17933365
    Server: 119

  5. #20
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    Quote Originally Posted by Dude View Post
    Maybe u-cool gives the reward in random time.. Yesterday I couldn't get 1st reward on time and in this morning, I suddenly got the reward but i was 2nd at that time.. so I got 2nd reward..

    Please give me back 1st reward of yesterday.

    Now, I couldn't get the today's reward.. It is same problem of yesterday. OMG

    ID: 17933365
    Server: 119
    did you already contacted the support when they give you the reward this morning?

    because i contacted them, and told me they ve sent the delayed reward. And then i got reward mail today (maybe this reward overide today's arena reward, because it is same day)

  6. #21
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    Quote Originally Posted by balokkayu View Post
    me too.. i already told the support again

    what is your gmt chelsky? mine +6

    i hope they will compensate us more than we deserve. because this took our time to complaint and wait. lol
    yeah same time zone here. got rank 1 today too i guess i shouldn't even bother fighting tomorrow. i got reward for rank 9 earlier today for yesterday's reward i accepted it since betty conveniently wasn't on today. i've just contacted support for both days i'm not really expecting much.

  7. #22
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    Quote Originally Posted by chelski View Post
    yeah same time zone here. got rank 1 today too i guess i shouldn't even bother fighting tomorrow. i got reward for rank 9 earlier today for yesterday's reward i accepted it since betty conveniently wasn't on today. i've just contacted support for both days i'm not really expecting much.
    No reward too for me today... got arena rank #1 and still holding for 45 minutes.... I am using GMT+6 time zone too. Ucool please fix ASAP before u make the same error again as yesterday

    Server 66 Rashek
    ID: 10222951
    IGN: [N] AW
    Guild ID: 110143370 (Nemesis)
    Estimated time of problem: 21.00 until I don't know (in game time)

  8. #23
    Bronze Member Contributor Level 4
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    Ucool, since update 2.1.10.127, you have messed up our reward time (GMT+6 users).... please fix ASAP.
    Server 66 (Rashek)
    IGN: [N] AW

  9. #24
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    well, we can deduce the problem here.

    everyone on GMT+6, having this arena reward bug...?

    maybe because yesterday server crashed, we screwed up

  10. #25
    Iron Member Contributor Level 1
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    I have same problem. It seems all players with GMT +6 get this. Pls check and fix the error. Don't want to ask my reward everyday.

  11. #26
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    I think so. My GMT is +6, too.

    We really screwed up

  12. #27
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    Quote Originally Posted by balokkayu View Post
    did you already contacted the support when they give you the reward this morning?

    because i contacted them, and told me they ve sent the delayed reward. And then i got reward mail today (maybe this reward overide today's arena reward, because it is same day)
    I didn't know what it was in this morning, so i didn't e-mail to ucool..
    I think you are right. Reward in this morning override today's arena reward..

  13. #28
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    http://forum.ucool.com/showthread.ph...819#post208819

    let make this matter clear. we have same common timezone.

    guess that is the problem here.

  14. #29
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    I didn't get my reward today.
    My id:19121655. GMT+6. I'm still 1st rank in GA.

  15. #30
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    it just sent me the reward wrong time again. will the same thing happen tonight?

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