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Thread: Where is my reward 02/16/2016

  1. #1
    Bronze Member Contributor Level 4
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    Angry Where is my reward 02/16/2016

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    Game cant login about 30 mins.

    And now, Ucool stole my reward in x2 event day.

    Check it pls.

    Id : 3166013 ( lvl 99 )
    Server 19


    And now you give me reward in 17 mins after my reward time !!??Click image for larger version. 

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    Give my rank 1 reward back

  2. #2
    New Comers
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    same problem,

    ID: 20467328

  3. #3
    Universal Leader Contributor Level 10
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    same here
    ids:
    19444143 (rank 23) server 131
    21455821 (rank 2) server 148

    my rewards for both accounts not given.

  4. #4
    Iron Member Contributor Level 1
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    My reward have also gone by far. Can you check it pls.
    ID: 17320377 server 116
    I'm rank 1 at my reward time

  5. #5
    Universal Leader Contributor Level 10
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    so that's not the only thing that broke the guild raids loots aren't given too.

  6. #6
    Bronze Member Contributor Level 4
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    Quote Originally Posted by chelski View Post
    so that's not the only thing that broke the guild raids loots aren't given too.
    One more bug?

  7. #7
    Iron Member Contributor Level 2
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    Same problem here, my rank 2 .
    Im in GMT +6, If it's still continue tomorrow, please help me reset the time to reset time zone to change another time zone. thanks.

    Server: 153
    ID: 22019193

  8. #8
    Diamond Member Contributor Level 9
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    WTF is wrong with ucool you damn make me lose my rank before then reward couldnt log in for 1 hour.I swear you cant run this time.Today it was double rewards from arena event.Give my f***** gems which i loss cuz of your bug.Last time double raid reward make me lose my red gear.i let it go but not this time you damn fools.

  9. #9
    Diamond Member Contributor Level 9
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    I was at 2nd waiting for reward time but before that happened i couldnt manage to log in for 1 hour.

  10. #10
    Universal Leader Contributor Level 10
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    i got rank 2 you just gave me reward for rank 9 pls give me back the correct rewards i haven't claimed it.
    id: 21455821 server 148

  11. #11
    Platinum Member Contributor Level 8
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    Other one again?
    That happened to me on Valentine's Day.
    Explain what happen, give them your ID and server number.
    Try not to claim the reward yet.
    Ember in game will tell you there will be no further compensation
    But Betty gave me the difference in gems and arena coins.
    I believe Betty can do it again. No hope for ember in the game

  12. #12
    Universal Leader Contributor Level 10
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    how convenient betty not on today so we're supposed to collect rewards and suck it up now? tomorrow they will say something like arena logs are only kept for a day.

  13. #13
    Bronze Member Contributor Level 4
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    Quote Originally Posted by chelski View Post
    how convenient betty not on today so we're supposed to collect rewards and suck it up now? tomorrow they will say something like arena logs are only kept for a day.
    LOL Really?

  14. #14
    Bronze Member Contributor Level 4
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    You are not alone. Don't get your hope too high on them.... I had the same experience too. I hold on Arena rank#1 for more than 60 minutes... Then in the morning ucool gives me arena#48 and GA #41 rewards...I haven't claimed my reward yet, i leave it in the mailbox... I complained to support and i even posted some screenshots too.... They have ignored me. And if they have ignored me, why should they not ignore everybody else who has the same problems?

    Server 66 Rashek
    ID: 10222951

  15. #15
    Diamond Member Contributor Level 9
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    Curse you ucool all the time they mess up things.they even didnt warn about server fixing damn lost my reward on top off that it was double reward event.

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