More than a 40 days now and no answer

[Betty]

The case you ask for pic and i send it to you. But you keep lying that you dont know whats wrong and you dont understand.

Dear Leader
I just checked my forum inbox but I don't see your PM either. Thanks.

Best Regards
Betty

[Kuwait]

What ??? lol. You told me to send pic in this form ! Cant you see the pic ?

[samitas]

They solve my game and they fix it. But still waiting for you to say sorry for lying to me

Did they or did they not fix your problem?

[Kuwait]

Some solve and im waiting ro slove the other one.

Some fragment are missing for 2 weeks.
The daily event fragment for 2 weeks or more i cant find them and they dont add it to the rest.

[samitas]

Betty what seems to be the problem with this guys situation?Can you or can you not help his case?

[Kuwait]

They will not answer you. Coz they know about the bug and they want you to buy gems and try to catch up with server

[Tok82]

so after he spoke with apple support and apple asked him to have others email them with similar issues to build a case you fix his issue

the dude waited over a month for you guys to fix his issue, and i'm sure the in game support did lie to him cause that is your way of doing things and then closing the ticket after YOU dont respond for a couple of days.

Betty, you guys are really letting people down lately.
I dont think people are upset about the bugs, bugs will happen, it's just how you deal with them and how your respond to people.

The biggest problem is that the support (who barley speaks english or simple DONT understand english) HAVE NO!!!! idea of the game!

Mostly they dont even read your mails and just send some standard mails <--- this is by far the most disgusting part! I sent 4 screenshots i explained every screenshot with about 3-4 sentences and THEY REPLY: "please send us a screenshot from your problem"

And what Kuwait what is right, the "Embers" in the support cant do shit, they have to give it to a higher instance (how many embers do you have by the way? WOuld be way nicer and cleaner IF U GIVE EVERY SUPPORT HIS OWN NAME!!!!)



When i read the support replys and what Betty writes... gosh makes me sick let me quote something what i read today:

"they shit in our face and tell us its make up"

harsh but true


k thx bye


Tok82

[Kuwait]

This is why i ask as many i can to send to appstore there problem i even but the email to make it easy. And im waitting EMEA from appstore to finish here investigation. So i can send a claim of what they try to do here.
No answer
Or
Same answer
More pic
Then
We are sorry after 30 days.
I spent more than 6k to have fun and support the game i love to play.
Im in top both arena
I have all heroes
Vip 15
Dont need anything just respect and answer me in the same day not after 40 days.
I demands appstore fo full refund coz this is fraud and cheating us to pay more.

[Tok82]

This is why i ask as many i can to send to appstore there problem i even but the email to make it easy. And im waitting EMEA from appstore to finish here investigation. So i can send a claim of what they try to do here.
No answer
Or
Same answer
More pic
Then
We are sorry after 30 days.
I spent more than 6k to have fun and support the game i love to play.
Im in top both arena
I have all heroes
Vip 15
Dont need anything just respect and answer me in the same day not after 40 days.
I demands appstore fo full refund coz this is fraud and cheating us to pay more.

Well cheating.... fraud... hard words for something where WE decided to spend money :P

Fact is that the support has to improve hardly!

They should apoint players as support for each language... There is no german support only english and strange looking hyroglyphs :P


On apple its way easier to get a refund then on android...

greets Tok

[Kuwait]

I play this game for year now. And this is my second complain . And i won't let it go never.
They think apple can not do anything for me.
But the advisor tell me they can convert to a claim and fraud.
Batty or what ever your name is. I won't let it go until you fix it and send me the 2 weeks fragment and stamina. And you can keep the gems. I dont need any.

[Kuwait]

So you don't tell me to send pic lol.
That's one of your bug when I can't even do anything in the game. It's just freeze and coz of that
I'm 2-3 weeks behind.

[Betty]

So you don't tell me to send pic lol.
That's one of your bug when I can't even do anything in the game. It's just freeze and coz of that
I'm 2-3 weeks behind.

Dear Leader
When did it happen please? Did the problem still persist after restarting game please? Thanks.

Best Regards
Betty

[Kuwait]

The same answer ???

[Kuwait]

Why you keep asking the same Q and answer the same answer every time !!!

[Betty]

The same answer ???

Dear Leader
We need more information to address the problem. If the problem persists, our developer will login your account in debug mode which can locate the problem fast. Thanks.

Best Regards
Betty