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Thread: In Game Support Closing tickets without ever addressing issue...

  1. #1
    Platinum Member Contributor Level 8 Sarafina's Avatar
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    In Game Support Closing tickets without ever addressing issue...

    Is the in game support working anymore? I start a ticket, I get the auto-reply about getting a response within a day, sometimes I get a second message from a live agent, I tell them my problem, I send requested screen shots, then the ticket is closed...I send another message starting another ticket, only to keep repeating... I don't need these stall tactics, I need resolution. Please let me know what I need to do to get help from someone... And I'd like to not have to do so in a public forum, thank you...

  2. #2
    Platinum Member Contributor Level 8 Sarafina's Avatar
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    So no reply here either? Bunch of good for nothing con artists....

  3. #3
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    same here. useless support entirely

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Sarafina View Post
    Is the in game support working anymore? I start a ticket, I get the auto-reply about getting a response within a day, sometimes I get a second message from a live agent, I tell them my problem, I send requested screen shots, then the ticket is closed...I send another message starting another ticket, only to keep repeating... I don't need these stall tactics, I need resolution. Please let me know what I need to do to get help from someone... And I'd like to not have to do so in a public forum, thank you...
    Dear Leader
    Would you tell us your ticket id or account id to check please?

    Best Regards
    Betty

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