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Thread: I lost my Heroes Charge Account

  1. #16
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by jiwashahzar View Post
    I lost all my data on my phone, so i have to redownload my heroes charge. but when i want to play again my account has been reset and i cant remember my old server. can i get my old account bank ? my current ID is : 27868532. thankyou
    Dear Leader
    Please tell us your old account's in-game name so that we can locate your old account. Thanks.

    Best Regards
    Betty

  2. #17
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    I lost my accout, help me plz I will turn play back
    username emperror vip3
    g+ domeadulkit@gmail.com

  3. #18
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by emperror View Post
    I lost my accout, help me plz I will turn play back
    username emperror vip3
    g+ domeadulkit@gmail.com
    Dear Leader
    Please give us your old account's in-game name as well as the new account id you see on your device now and then we can replace your new account with your old one. Thanks.

    Best Regards
    Betty

  4. #19
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    Dear Ucool,

    My kindle fire just did a system reset and when i reinstalled Heroes Charge it gave me a new account. I already made a purchase with my old account and would like help getting it back. Please help if you can.


    server : Corax 52 (old acc )
    NickName : Subin 03
    ID: 28847022
    Vip level is 13

    New acc ID : 28852708
    iGN : Subin 2017
    Servwr : corax 52

    My google mail is giangt1981986@gmail.com

    Thank you for your assistance.
    Last edited by Giangt1986; 05-29-2018 at 12:08 PM. Reason: More info

  5. #20
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    can I get my old account
    old account : MrDarkside
    Id number: 19863188

    new account : .MrDarkside
    id#: 20892531

    asap pls

  6. #21
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Giangt1986 View Post
    Dear Ucool,

    My kindle fire just did a system reset and when i reinstalled Heroes Charge it gave me a new account. I already made a purchase with my old account and would like help getting it back. Please help if you can.


    server : Corax 52 (old acc )
    NickName : Subin 03
    ID: 28847022
    Vip level is 13

    New acc ID : 28852708
    iGN : Subin 2017
    Servwr : corax 52

    My google mail is giangt1981986@gmail.com

    Thank you for your assistance.
    Dear Leader
    Sorry for the inconvenience. For security purpose, please link or attach the screenshots of your purchase history here or by PM as a proof of account ownership. And then our admin will determine if he will re-link your account. Thanks.

    Best Regards
    Betty

  7. #22
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by jcmarkie View Post
    can I get my old account
    old account : MrDarkside
    Id number: 19863188

    new account : .MrDarkside
    id#: 20892531

    asap pls
    Dear Leader
    Please check your id again as we see that the old account id is invalid. Thanks.

    Best Regards
    Betty

  8. #23
    Iron Member Contributor Level 1
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Sorry for the inconvenience. For security purpose, please link or attach the screenshots of your purchase history here or by PM as a proof of account ownership. And then our admin will determine if he will re-link your account. Thanks.

    Best Regards
    Betty
    This is my account which i am playing on Ipad. Click image for larger version. 

Name:	455373A7-4D48-49C1-9800-12B49F806332.jpg 
Views:	0 
Size:	83.3 KB 
ID:	13953

  9. #24
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Sorry for the inconvenience. For security purpose, please link or attach the screenshots of your purchase history here or by PM as a proof of account ownership. And then our admin will determine if he will re-link your account. Thanks.

    Best Regards
    Betty
    This is my account which i am playing on Ipad. Click image for larger version. 

Name:	455373A7-4D48-49C1-9800-12B49F806332.jpg 
Views:	0 
Size:	83.3 KB 
ID:	13953

    And this is my bill Click image for larger version. 

Name:	CAA5E432-71C1-48AA-B70C-CF9ADAA74FD4.jpg 
Views:	0 
Size:	82.9 KB 
ID:	13954

  10. #25
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Giangt1986 View Post
    This is my account which i am playing on Ipad. Click image for larger version. 

Name:	455373A7-4D48-49C1-9800-12B49F806332.jpg 
Views:	0 
Size:	83.3 KB 
ID:	13953

    And this is my bill Click image for larger version. 

Name:	CAA5E432-71C1-48AA-B70C-CF9ADAA74FD4.jpg 
Views:	0 
Size:	82.9 KB 
ID:	13954
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

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