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Thread: Failed to update the game. Retry now?(9)

  1. #1
    Bronze Member Contributor Level 3
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    Failed to update the game. Retry now?(9)

    The new update keeps failing on me. It says "Failed to update the game. Retry now?(9)" every time. It isn't timing out either because it only takes 4 seconds to upload the data. Is anyone else having this problem? I am using an iPhone 5S.
    Last edited by Karate Stick; 12-12-2015 at 08:09 AM. Reason: I forgot to include my device info

  2. #2
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    Same problem occur here.
    Server 96 Eva
    Player ID: |AM| Carlson

  3. #3
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    additional info: I am using iPhone6, iOS9.2, and current HC ver 2.0.0.12, could get complete update for 22.4MB.

  4. #4
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    I am getting the same message and it is very frustrating. I am afraid to delete the game and reinstall it on my iPhone because I do not want to lose all my game progress. I have been playing the game every day for a long time now.

  5. #5
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    For what it's worth: I have the same problem on iPhone 5, iOS 9,2, version 2.0.0.12 - It retrieves the download and fails immediately during "applying patch" - also I still have 9 retries left after another retry.

    Kongbuur, Server 82, if I remember right.

  6. #6
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    Same here. iOS 9.2. iPhone 6, I don't remember the server.

  7. #7
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    And same here.. Latest update just doesn't work..

    Iphone 5s.

  8. #8
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    Someone should solve this problem i have same too

  9. #9
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    Deleting the app and reinstalling it solved the problem, but that's not the way it should be...

  10. #10
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    Quote Originally Posted by Popejudge View Post
    Deleting the app and reinstalling it solved the problem, but that's not the way it should be...
    İ dont wanna lose my game bro after reinstall game will it be a problem?

  11. #11
    Universal Leader Contributor Level 10 KimoD's Avatar
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    Quote Originally Posted by ukstyl3 View Post
    İ dont wanna lose my game bro after reinstall game will it be a problem?
    If you can take your login reward is connected to gamecenter s server. Reinstall then reconnect again to it to have your account back. If you don t take your login reward and you are not connected your account needs to be activated again by a mod
    Sever 21 Brute (Merged Hell 21-26)
    TL 105 NON-VIP : 26.6 - 87 | 9.7 - 88 | 26.7 89 | 17.8 - 90 | 16.9 - 91 | 21.10 - 92 | 18.11 - 93 | 19.12.2015 - 94 | 23.1.2016 - 95 | 23.2 - 96 | 25.3 - 97 | 26.4 - 98 | 27.5 - 99 | 28.6 - 100 | 22.8 - 101 | 5.10 - 102 | 2.12.2016 - 103 | 10.2.2017 - 104 | 16.6 - 105 | 27.8 - 106
    Guild : BIGBANGBRO
    Heros : 120 / 128
    Stars : 552
    AHP : 1.25mil+

    http://hcharge.tk/ - Hero Charge Stats Calculator


  12. #12
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    Quote Originally Posted by KimoD View Post
    If you can take your login reward is connected to gamecenter s server. Reinstall then reconnect again to it to have your account back. If you don t take your login reward and you are not connected your account needs to be activated again by a mod
    İ cant see hc in game center thats too risky for me. I dont really wanna lose my game

  13. #13
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    Same problem here on iPhone 6. Server 89 Ryst.

  14. #14
    Gold Member Contributor Level 6 Dekion's Avatar
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    As I posted to another thread and someone posted here already, delete the app and then reinstall it. That will solve the problem.

  15. #15
    Gold Member Contributor Level 6 Dekion's Avatar
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    There is zero risk in doing this people. If you are that worried ensure that you write down your player ID first so if in the unlikely event something catastrophic does happen you can write the moderators and request they activate your game account again. I have done this over a dozen times over the past two weeks trying to get this game to function properly on my iPhone 6S with no luck. Why? Because the game moderators said it would work, however, without the new patch it didn't. Now that there is a new patch it worked fine.

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