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Thread: Can't play since 2.0

  1. #1
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    Can't play since 2.0

    I updated the game at the 2.0 but i can't log in since that day, when i try open the app it always crash.
    I hoped in some bufix but after like 3 weeks i can't still play.
    And i spend 500 on this game.
    Do something please.

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by GodSephiroth View Post
    I updated the game at the 2.0 but i can't log in since that day, when i try open the app it always crash.
    I hoped in some bufix but after like 3 weeks i can't still play.
    And i spend 500 on this game.
    Do something please.
    Dear Leader
    Just sent you a PM. Please check your private messages. Thanks.

    Best Regards
    Betty

  3. #3
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    Thanks, i replied

  4. #4
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    I still can't play

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by GodSephiroth View Post
    I still can't play
    Dear Leader
    Please try open the following links with your device and see if you are able to open all of them. If not, you can check your device's IP address here http://ip-lookup.net/ or google "IP address"and then tell us your IP address and our engineers will have more information to check what's the problem. Thanks.
    https://hp1.ucimg.co/version.txt
    https://hp3.ucimg.co/version.txt
    https://hp5.ucimg.co/version.txt
    https://hp7.ucimg.co/version.txt
    https://hp8.ucimg.co/version.txt
    https://hp9.ucimg.co/version.txt
    https://protest.ucimg.co
    https://hc.ucool.com/version.txt

    Best Regards
    Betty

  6. #6
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    I opened all of them without problems!!
    Anyway my ip is 5.90.73.187, if you need it.

  7. #7
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by GodSephiroth View Post
    I opened all of them without problems!!
    Anyway my ip is 5.90.73.187, if you need it.
    Dear Leader
    Would you also tell us your Account ID or in-game name to check please? Thanks.

    Best Regards
    Betty

  8. #8
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    My in-game name is GodSephiroth

  9. #9
    Administrator Contributor Level 12 Betty's Avatar
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    Dear leader,

    Your issue has been submitted to our tech and they will check it and try to get it fixed in a timely manner.

    Have you tried to reinstall the game to see if it works?

    Best Regards

    Betty

  10. #10
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    Yes, i tried 3 times but it still don't work!

  11. #11
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by GodSephiroth View Post
    Yes, i tried 3 times but it still don't work!
    Dear Leader
    Our engineer has just tried redirected you to one of our proxy servers. Please try again and see if it works. Thanks.

    Best Regards
    Betty

  12. #12
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    I tried, but it still don't work..

  13. #13
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by GodSephiroth View Post
    I tried, but it still don't work..
    Dear Leader
    Sent you a PM again. Thanks.

    Best Regards
    Betty

  14. #14
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    Betty, can you fucking read my PM?!?

  15. #15
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by GodSephiroth View Post
    Betty, can you fucking read my PM?!?
    Dear Leader
    Sorry for the inconvenience. We are afraid that your moblie network operator has banned our servers. We have just tried redirected you to our JP cloudservers and hope that it will work. Though tt didn't work last time, please let us know if it works or not this time. Thanks.

    Best Regards
    Betty

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