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Thread: Game crash during arena ga etc

  1. #1
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    Game crash during arena ga etc

    Dear ember

    Im an avid fun of hc ever since it starts but these is the first time i create an account her in forum coz these is the first time i encounter such game crash/automatic log out during crusade, arena, ga, etc..it will not consume more than a minute unlike a before..it only takes 30sec then it will automatic log out..it such a hard for me to finish the crusade, consume 5x in arena and ga battles as well in time rift and trials also in guild raid in a day..before im just finishing them for about 5hrs a day but now it takes more than 15hrs in a day and the bad thing is the day finish but the crusade, arena, ga and others not done..0500 comes, new day comes but i did not finish all of that..pls fix these issues asap as i want to play this in a nice gaming no automatic log out just like before i start these to play..im using samsung s7262 ever since i start hc to play..many thanks in advance

    Id: 5141957
    Char name: Pinas
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  2. #2
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    Betty / ember

    Pls fix these..i also emailed u earlier..pls fix coz i really really really like these game..thanks

  3. #3
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Pinas View Post
    Dear ember

    Im an avid fun of hc ever since it starts but these is the first time i create an account her in forum coz these is the first time i encounter such game crash/automatic log out during crusade, arena, ga, etc..it will not consume more than a minute unlike a before..it only takes 30sec then it will automatic log out..it such a hard for me to finish the crusade, consume 5x in arena and ga battles as well in time rift and trials also in guild raid in a day..before im just finishing them for about 5hrs a day but now it takes more than 15hrs in a day and the bad thing is the day finish but the crusade, arena, ga and others not done..0500 comes, new day comes but i did not finish all of that..pls fix these issues asap as i want to play this in a nice gaming no automatic log out just like before i start these to play..im using samsung s7262 ever since i start hc to play..many thanks in advance

    Id: 5141957
    Char name: Pinas
    Vip: 10
    Lvl: 94
    Server: 35 boaz
    Dear Leader
    Sorry for the inconvenience. We will report your case to our developers. Thanks.

    Best Regards
    Betty

  4. #4
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    Good day betty

    Is there any update now..i want to play hc again in normal just like before..pls fix these asap coz playing hc im a day was completing my day..pls

  5. #5
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    Hi betty

    Is there any feedback from developers? It is consuming time for not playing well

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Please try update your device's system to the latest one which would help fix the problem. Thanks.

    Best Regards
    Betty

  7. #7
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    Dear betty
    U mean the 2.1.5 version?

  8. #8
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    I mean the device OS version. Thanks.

    Best Regards
    Betty

  9. #9
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    Dear betty


    Can i have the exact way how to update the device os version? Thanks

  10. #10
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    Fix your game already! Its annoying playing the game that crash every 5 minuts

  11. #11
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    You could find it in the settings and you should see the device information. You could update your system there. Thanks.

    Best Regards
    Betty

  12. #12
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    It has nothing to do with OS version. There is something wrong with the game...

  13. #13
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    Dear betty

    I already update my software here in my cellphone but still remains..ember replied in my email and she gave me a link with 1.9 version..it is now soft in battle scene and some minor game crash..the thing is there is no grand challenge there and some other updates..maybe u can put it on 1.9..thanks

  14. #14
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Pinas View Post
    Dear betty

    I already update my software here in my cellphone but still remains..ember replied in my email and she gave me a link with 1.9 version..it is now soft in battle scene and some minor game crash..the thing is there is no grand challenge there and some other updates..maybe u can put it on 1.9..thanks
    Dear Leader
    Sorry for the inconvenience. 1.9 version is no longer supported. But we will try our best to make the game playable on elder devices. Thanks.

    Best Regards
    Betty

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