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Thread: 2 account delete one.

  1. #1
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    2 account delete one.

    Hi

    i got a problem,
    (sorry for my english, i'm belgian)

    i create 15 days ago a new account on my new smartphone.
    After 3-4 days, the game ask me everyday to change my account, recup my account lvl 86 "imogen heap"
    Just today i click yes.... and i don't wanted that.



    Can i erease that account 86 and recup my account lvl 48 plz?

    My name is Imogen Heap 3007638 (id) (lvl 86 account to delete plz)

    And re give me my acount lvl 48 Ajolie. [ DOn't know the ID cause, i'm on imogen heap now....]



    Thx you !

  2. #2
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    i'm on the server: the executionner with Imogen Heap
    ID : 3007638


    And i want back my account Ajolie
    server: don't know cause i can't reconnect on that.
    and i'm VIP 3, and got a bonus 120 gems everyday...

    Maybe u can merge that 2 account?


    Thx u

  3. #3
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Ajolie View Post
    Hi

    i got a problem,
    (sorry for my english, i'm belgian)

    i create 15 days ago a new account on my new smartphone.
    After 3-4 days, the game ask me everyday to change my account, recup my account lvl 86 "imogen heap"
    Just today i click yes.... and i don't wanted that.



    Can i erease that account 86 and recup my account lvl 48 plz?

    My name is Imogen Heap 3007638 (id) (lvl 86 account to delete plz)

    And re give me my acount lvl 48 Ajolie. [ DOn't know the ID cause, i'm on imogen heap now....]



    Thx you !
    Dear Leader
    You need a factory reset to erase the login information on the device. And then login a separate Game Center or Google+ account and run the game again. And then swith to the server you are playing and give us the account id on this server with your old in-game name or account id. And then we can help retrieve your old account. Thanks.

    Best Regards
    Betty

  4. #4
    Iron Member Contributor Level 1
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    Hi betty when i swtich game center i lost my acc and now cant get back 2.0v ago van switch game center can get back now cant.
    Server 56-[SR] karvan
    96 lvl

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Ajolie View Post
    i'm on the server: the executionner with Imogen Heap
    ID : 3007638


    And i want back my account Ajolie
    server: don't know cause i can't reconnect on that.
    and i'm VIP 3, and got a bonus 120 gems everyday...

    Maybe u can merge that 2 account?


    Thx u
    Dear Leader
    And Ajolie is on server 164. Thanks.

    Best Regards
    Betty

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Ajolie View Post
    Hi

    i got a problem,
    (sorry for my english, i'm belgian)

    i create 15 days ago a new account on my new smartphone.
    After 3-4 days, the game ask me everyday to change my account, recup my account lvl 86 "imogen heap"
    Just today i click yes.... and i don't wanted that.



    Can i erease that account 86 and recup my account lvl 48 plz?

    My name is Imogen Heap 3007638 (id) (lvl 86 account to delete plz)

    And re give me my acount lvl 48 Ajolie. [ DOn't know the ID cause, i'm on imogen heap now....]



    Thx you !
    Dear Leader
    Please try log in the Game Center with your Apple ID or login Google Plus, and then switch to your server and see if it works first.
    If it doesn't, please create a new account on your old server, and then give us the following information to help retrieve your account, we will link your Old Account to your Apple ID/Google Plus and drop the new one. Thanks.
    Old Account ID(Or In-game name/Old Server):
    New Account ID(Old Server):

    Best Regards
    Betty

  7. #7
    New Comers Contributor Level 1
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    ok, i try the factory rester, but when i re install, i'm always on "Imogen heap 86"


    So with Imogen heap, i change server and create a new account on the serveur 164 (ajolie server)
    SO i'm lvl 1 on this serveur ( with the ID: 23553172)


    And i need become Ajolie lvl 48.



    That's ok like that?


    Thx u

  8. #8
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    plz @betty, answer.... don't wait again an other, why all moderator etc, work just in 6 am at 11 am ....


    i got a bonus 120 gems everyday, and all other bonus

  9. #9
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    .......................................... 11 am ur day is finish? :/

    That assistance..........

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