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Thread: Game Crashes After Update

  1. #1
    Iron Member Contributor Level 2
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    Game Still Crashes After Latest Version Update

    After downloading the latest Version update, the game can crash at anytime on any activity, even when loading to start up the game. The game crashes trying to load in-game activities and playing in-game activites such as Crusade, Replays, and Campaign just to name a few.
    Please fix this issue Ucool, it really is an inconvenience having to uninstall and then re-install the game over and over once it crashes.

    Device: Android, Samsung Galaxy Note 2
    In-Game Name: Glai
    Account ID: 10868258
    Last edited by Showstopper; 11-14-2015 at 06:12 PM. Reason: Corrections

  2. #2
    Universal Leader Contributor Level 10 Urtock's Avatar
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    Im on 2.1.4.97 already lol

  3. #3
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader,
    Thank you for your report. We will verify this issue and make corrections once the issue is confirmed. We sincerely apologize for any inconvenience caused by this.

    Best Regards,
    Betty

  4. #4
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    I have the same problem. I have rebooted, cleared/closed other programs, and uninstalled/reinstalled the game many times.

    Device: Samsung Tab 3
    In-game name: River Song
    ID#: I don't know my ID# as I can't get into the game to get it.

  5. #5
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    I have the same issue, and I am on update .97 also.

  6. #6
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    Thank you, Betty.

  7. #7
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    the game crash after update dont make me play anything

    I cant play after the update, i choice the heroes for the battle and then, going to black and put me out please help me
    My id: 19003306 my name is the same. And my id guild: is 110107760
    P.s. thanks foe the help.

  8. #8
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by WorlDSlayeR View Post
    I cant play after the update, i choice the heroes for the battle and then, going to black and put me out please help me
    My id: 19003306 my name is the same. And my id guild: is 110107760
    P.s. thanks foe the help.
    Dear Leader
    Sorry for the inconvenience. Could you tell us your device model and operation system version to check please? Thanks.

    Best Regards
    Betty

  9. #9
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    Hi

    After the update when im trying to do a battle in crusade camping or anywhere els, the game disconects.
    Heres what happens, i select the 5 heros that i want to send to battle.
    After that i start the battle, and the little window pops up and starts " loading " , and than it disconects me from game

    In Game name is : Shade
    Account ID : 22642598
    My mobile is : Hauwei Ascend Y300-0100

  10. #10
    Silver Member Contributor Level 5
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    Game crashes so much after last update mostly in crusade.

    Device: Sony Xperia S

  11. #11
    Platinum Member Contributor Level 7
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    Game crashes after today's update to 1.9.0.43 IOS.

    Before able to touch, the screen black out and automatically quit the game.

    Rectify the problem ASAP!

  12. #12
    Iron Member Contributor Level 1
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    Hello there,

    I have 2 Heroes Charge accounts under 1 email. The first account is fyudhana, it is on my iPad and the second account is guess, it is on my iphone. So, for my second account I never sync it with my first account because I want to play 2 accounts. Now, I just got a new phone. I accidentally synced this new phone with my first account. Now, every time I opened Heroes Charge it crashes right away after logged in. Could you fix this problem please?

    Device: iPad "fyudhana", iPhone "guess", Accidental synced new phone "fyudhana"

  13. #13
    Iron Member Contributor Level 1
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    Same here. Crashes after it loads. Version 1.9.0.43 iPhone 6 Plus

  14. #14
    Gold Member Contributor Level 7
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    After some update Around 20 min ago game keep crashing ..

    iPhone 6

    iOS is already slower in update now this crashing shit??

  15. #15
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    After update to 1.9.0.43 it crashes as soon as gamecenter login appears (IOS)

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