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Thread: Is email support no longer available?

  1. #1
    Platinum Member Contributor Level 8 Sarafina's Avatar
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    Is email support no longer available?

    I have submitted some email tickets to support, and before two weeks ago, they usually responded within 2 days if not sooner; however, in the last two weeks I have not gotten a response for a couple issues I emailed about seeking to remedy them. Can you please advise me as to when I can expect a reply? Thank you in advance...

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Sarafina View Post
    I have submitted some email tickets to support, and before two weeks ago, they usually responded within 2 days if not sooner; however, in the last two weeks I have not gotten a response for a couple issues I emailed about seeking to remedy them. Can you please advise me as to when I can expect a reply? Thank you in advance...
    Dear Leader
    It should be working but we are dealing with over 1000 tickets every day. So please be patient and I think that our representatives will reply your email soon. Thanks.

    Best Regards
    Betty

  3. #3
    Platinum Member Contributor Level 8 Sarafina's Avatar
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    No problem so long as I know they are still there and available. Do you have a rough estimate regarding the length of the wait?

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Sarafina View Post
    No problem so long as I know they are still there and available. Do you have a rough estimate regarding the length of the wait?
    Dear Leader
    It should be within 24 hours. Thanks.

    Best Regards
    Betty

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