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Thread: Wrong Purchase

  1. #1
    Gold Member Contributor Level 6
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    Wrong Purchase

    Betty,

    I accidentally bought 10x gold chest when I meant to buy my free 1x. I still haven't opened my 1x. May I please get the purchase reversed. First time I've ever done anything like this

    Account ID: 10708908
    Name: FIF
    Server: Perrin (70)
    Team level: 94

  2. #2
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    They don't return gems for the 10x gold chests, whether accidental or not...

  3. #3
    Gold Member Contributor Level 6
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    Quote Originally Posted by Peetahpeet View Post
    They don't return gems for the 10x gold chests, whether accidental or not...
    That doesn't make a whole lot of sense when the purchase is mostly due to app lag, I'd still appreciate a reply from blue. No benefit has been obtained form the purchase and they have replaced stones that were accidentally sold.

    -Edit- This is particularly import to me given the 40% sale that is upcoming. I'm not trying to abuse the system, I lagged opening the chest and bought the 10x. I spent significant money on this game so some understanding on the part of uCool would be appreciated.

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Pleadthefif View Post
    Betty,

    I accidentally bought 10x gold chest when I meant to buy my free 1x. I still haven't opened my 1x. May I please get the purchase reversed. First time I've ever done anything like this

    Account ID: 10708908
    Name: FIF
    Server: Perrin (70)
    Team level: 94
    Dear Leader
    Sorry for the inconvenience. We are not able to help reverse the operations made on the random items such as 10x Gold Chests. Thanks.

    Best Regards
    Betty

  5. #5
    Gold Member Contributor Level 6
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Sorry for the inconvenience. We are not able to help reverse the operations made on the random items such as 10x Gold Chests. Thanks.

    Best Regards
    Betty
    Can you explain this please, or at least qualify it. Unable or unwilling?

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