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Thread: Gems and vip points not received

  1. #1
    Iron Member Contributor Level 1
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    Sep 2015
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    Gems and vip points not received

    Dear leader,
    I made five purchases on 9/17.
    One iron case of gem
    One heap of gems
    One golden pack of gems
    One silver chest of gems
    And one mass of gems
    The first of four purchases seems all right.
    But unfortunately, I didn't received gems and VIP points from the last purchase which is the mass of gems($129.99). I have attached the transaction record from Apple. Please have a look and slove it ASAP.

    My user name is Chicken_Jiao
    Server 140
    Account ID:20595174
    Attached Images Attached Images

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Sep 2014
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    Quote Originally Posted by Mian_Tian View Post
    Dear leader,
    I made five purchases on 9/17.
    One iron case of gem
    One heap of gems
    One golden pack of gems
    One silver chest of gems
    And one mass of gems
    The first of four purchases seems all right.
    But unfortunately, I didn't received gems and VIP points from the last purchase which is the mass of gems($129.99). I have attached the transaction record from Apple. Please have a look and slove it ASAP.

    My user name is Chicken_Jiao
    Server 140
    Account ID:20595174
    Dear Leader
    Really sorry for the inconvenience that our system may have missed your order. And we've just delivered your order now. Thanks.

    Best Regards
    Betty

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