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Thread: restoring account on a new device

  1. #1
    Iron Member Contributor Level 1
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    restoring account on a new device

    so yesterday i broke my phone and im planning buying a new gadget. i want to restore my account on the new device, but i dont have any idea how to do it. i dont remember my account id, but i do remember my nickname and team levels.

    nickname; [PRO]Williams
    guild : prodigy
    team lvl : 74

    last gems purchase sept 6, 2015 for 120gems daily x30.

    thanks for your attention.

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Dear leader,

    Please make a new character on server 146 and tell us its player number ID.

    Best Regards

    Betty

  3. #3
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    Quote Originally Posted by Betty View Post
    Dear leader,

    Please make a new character on server 146 and tell us its player number ID.

    Best Regards

    Betty
    i just found out that my googleplay is still connected with the heroes charge app, will it help me to restore my account in the new device?

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by williams View Post
    i just found out that my googleplay is still connected with the heroes charge app, will it help me to restore my account in the new device?
    Dear leader,

    If your new device has the same OS with your old one and you have linked your character with a Google+ or gamecenter account, you can access your previous character after logging on your Google+ or gamecenter account on the new device.

    Best Regards

    Betty

  5. #5
    Iron Member Contributor Level 1
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    Quote Originally Posted by Betty View Post
    Dear leader,

    If your new device has the same OS with your old one and you have linked your character with a Google+ or gamecenter account, you can access your previous character after logging on your Google+ or gamecenter account on the new device.

    Best Regards

    Betty
    so which one should i do first, connecting the googleplay in my new device or installing new heroes charge app first?

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by williams View Post
    so which one should i do first, connecting the googleplay in my new device or installing new heroes charge app first?
    Dear leader,

    Just install heroes charge app o your new device first and make a new character on server 146, then tell us its player number ID.

    Best Regards

    Betty

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