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Thread: Soulstones for SQ

  1. #1
    Platinum Member Contributor Level 8 Sarafina's Avatar
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    Soulstones for SQ

    Hi I had an issue with the magic stones...namely that whenever I pulled the SQ soul stones, it was adding succubus soulstones instead and succubus was not even one of the daily heroes on that day, so now I have a bunch of succubus soulstones that should have been the Scorpion Queen...can you please fix this as I spent over 500 dollars trying to get her to five stars...

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Sorry for the inconvenience. We will report your case to our developers. Thanks.

    Best Regards
    Betty

  3. #3
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Could you also tell us your account id to check please? Thanks.

    Best Regards
    Betty

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    And when did you meet this problem please? The Magic stones don't give SQ this week. Thanks.

    Best Regards
    Betty

  5. #5
    Platinum Member Contributor Level 8 Sarafina's Avatar
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    Sent you private message... And I know it happened when she was first released.... i hadn't gotten around to contacting support yet....

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Sorry for the inconvenience. We will report your problem to our developers. Thanks.

    Best Regards
    Betty

  7. #7
    Platinum Member Contributor Level 8 Sarafina's Avatar
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Sorry for the inconvenience. We will report your problem to our developers. Thanks.

    Best Regards
    Betty
    Betty, sent you another PM thank you. Respond via PM, thank you...

  8. #8
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Our admin checked the log and found that it gave both SQ and Succubus Soul Stones. Thanks.

    Best Regards
    Betty



    11728 2015-07-15 20:03:49 12636279 84 - Rynn Chest tavernDraw Void Dust (368) 26 27
    11729 2015-07-15 20:03:49 12636279 84 - Rynn Chest tavernDraw Power of Gold (372) 25 26
    11730 2015-07-15 20:03:49 12636279 84 - Rynn Chest tavernDraw Scorpion Queen (50007) 98 106
    11731 2015-07-15 20:03:49 12636279 84 - Rynn Chest tavernDraw EXP Cheese (290) 110 111
    11732 2015-07-15 20:03:49 12636279 84 - Rynn Chest tavernDraw Shimmer Dust (369) 21 22
    11733 2015-07-15 20:03:49 12636279 84 - Rynn Chest tavernDraw Golden Parts (384) 27 28
    11734 2015-07-15 20:03:44 12636279 84 - Rynn Chest tavernDraw Golden Parts (384) 26 27
    11735 2015-07-15 20:03:44 12636279 84 - Rynn Chest tavernDraw Warrior Monk (153) 41 46
    11736 2015-07-15 20:03:44 12636279 84 - Rynn Chest tavernDraw Void Dust (368) 25 26
    11737 2015-07-15 20:03:44 12636279 84 - Rynn Chest tavernDraw Power of Gold (372) 24 25
    11738 2015-07-15 20:03:44 12636279 84 - Rynn Chest tavernDraw EXP Cheese (290) 109 110
    11739 2015-07-15 20:03:44 12636279 84 - Rynn Chest tavernDraw Shimmer Dust (369) 20 21
    11740 2015-07-15 20:03:38 12636279 84 - Rynn Chest tavernDraw Void Dust (368) 24 25
    11741 2015-07-15 20:03:38 12636279 84 - Rynn Chest tavernDraw Golden Parts (384) 25 26
    11742 2015-07-15 20:03:38 12636279 84 - Rynn Chest tavernDraw EXP Cheese (290) 108 109
    11743 2015-07-15 20:03:38 12636279 84 - Rynn Chest tavernDraw Power of Gold (372) 23 24
    11744 2015-07-15 20:03:38 12636279 84 - Rynn Chest tavernDraw Scorpion Queen (50007) 92 98
    11745 2015-07-15 20:03:38 12636279 84 - Rynn Chest tavernDraw Warrior Monk (153) 37 41
    11746 2015-07-15 20:03:33 12636279 84 - Rynn Chest tavernDraw EXP Cheese (290) 107 108
    11747 2015-07-15 20:03:33 12636279 84 - Rynn Chest tavernDraw Shimmer Dust (369) 19 20
    11748 2015-07-15 20:03:33 12636279 84 - Rynn Chest tavernDraw Golden Parts (384) 24 25
    11749 2015-07-15 20:03:33 12636279 84 - Rynn Chest tavernDraw Succubus (130) 60 68
    11750 2015-07-15 20:03:33 12636279 84 - Rynn Chest tavernDraw Void Dust (368) 23 24
    11751 2015-07-15 20:03:33 12636279 84 - Rynn Chest tavernDraw Power of Gold (372) 22 23
    11752 2015-07-15 20:03:28 12636279 84 - Rynn Chest tavernDraw EXP Cheese (290) 106 107
    11753 2015-07-15 20:03:28 12636279 84 - Rynn Chest tavernDraw Shimmer Dust (369) 18 19
    11754 2015-07-15 20:03:28 12636279 84 - Rynn Chest tavernDraw Golden Parts (384) 23 24
    11755 2015-07-15 20:03:28 12636279 84 - Rynn Chest tavernDraw Void Dust (368) 22 23
    11756 2015-07-15 20:03:28 12636279 84 - Rynn Chest tavernDraw Power of Gold (372) 21 22
    11757 2015-07-15 20:03:28 12636279 84 - Rynn Chest tavernDraw Scorpion Queen (50007) 88 92
    11758 2015-07-15 20:03:23 12636279 84 - Rynn Chest tavernDraw Power of Gold (372) 20 21
    11759 2015-07-15 20:03:23 12636279 84 - Rynn Chest tavernDraw Brute (151) 61 69
    11760 2015-07-15 20:03:23 12636279 84 - Rynn Chest tavernDraw Shimmer Dust (369) 17 18
    11761 2015-07-15 20:03:23 12636279 84 - Rynn Chest tavernDraw Golden Parts (384) 22 23
    11762 2015-07-15 20:03:23 12636279 84 - Rynn Chest tavernDraw Void Dust (368) 21 22
    11763 2015-07-15 20:03:18 12636279 84 - Rynn Chest tavernDraw EXP Cheese (290) 105 106
    11764 2015-07-15 20:03:18 12636279 84 - Rynn Chest tavernDraw Power of Gold (372) 19 20
    11765 2015-07-15 20:03:18 12636279 84 - Rynn Chest tavernDraw Brute (151) 52 61
    11766 2015-07-15 20:03:18 12636279 84 - Rynn Chest tavernDraw Void Dust (368) 20 21
    11767 2015-07-15 20:03:18 12636279 84 - Rynn Chest tavernDraw Golden Parts (384) 21 22
    11768 2015-07-15 20:03:13 12636279 84 - Rynn Chest tavernDraw Brute (151) 47 52
    11769 2015-07-15 20:03:13 12636279 84 - Rynn Chest tavernDraw Void Dust (368) 19 20
    11770 2015-07-15 20:03:13 12636279 84 - Rynn Chest tavernDraw Power of Gold (372) 18 19
    11771 2015-07-15 20:03:13 12636279 84 - Rynn Chest tavernDraw EXP Cheese (290) 104 105
    11772 2015-07-15 20:03:13 12636279 84 - Rynn Chest tavernDraw Shimmer Dust (369) 16 17
    11773 2015-07-15 20:03:13 12636279 84 - Rynn Chest tavernDraw Golden Parts (384) 20 21
    11774 2015-07-15 20:03:08 12636279 84 - Rynn Chest tavernDraw Power of Gold (372) 17 18
    11775 2015-07-15 20:03:08 12636279 84 - Rynn Chest tavernDraw EXP Cheese (290) 103 104
    11776 2015-07-15 20:03:08 12636279 84 - Rynn Chest tavernDraw Shimmer Dust (369) 15 16
    11777 2015-07-15 20:03:08 12636279 84 - Rynn Chest tavernDraw Golden Parts (384) 19 20
    11778 2015-07-15 20:03:08 12636279 84 - Rynn Chest tavernDraw Brute (151) 42 47
    11779 2015-07-15 20:03:08 12636279 84 - Rynn Chest tavernDraw Void Dust (368) 18 19
    11780 2015-07-15 20:03:03 12636279 84 - Rynn Chest tavernDraw Shimmer Dust (369) 14 15
    11781 2015-07-15 20:03:03 12636279 84 - Rynn Chest tavernDraw Golden Parts (384) 18 19
    11782 2015-07-15 20:03:03 12636279 84 - Rynn Chest tavernDraw Warrior Monk (153) 29 37
    11783 2015-07-15 20:03:03 12636279 84 - Rynn Chest tavernDraw Void Dust (368) 17 18
    11784 2015-07-15 20:03:03 12636279 84 - Rynn Chest tavernDraw Power of Gold (372) 16 17
    11785 2015-07-15 20:03:03 12636279 84 - Rynn Chest tavernDraw EXP Cheese (290) 102 103
    11786 2015-07-15 20:02:57 12636279 84 - Rynn Chest tavernDraw Void Dust (368) 16 17
    11787 2015-07-15 20:02:57 12636279 84 - Rynn Chest tavernDraw Power of Gold (372) 15 16
    11788 2015-07-15 20:02:57 12636279 84 - Rynn Chest tavernDraw Brute (151) 33 42
    11789 2015-07-15 20:02:57 12636279 84 - Rynn Chest tavernDraw Shimmer Dust (369) 13 14
    11790 2015-07-15 20:02:57 12636279 84 - Rynn Chest tavernDraw Golden Parts (384) 17 18
    11791 2015-07-15 20:02:43 12636279 84 - Rynn Chest tavernDraw Scorpion Queen (50007) 80 88
    11792 2015-07-15 20:02:43 12636279 84 - Rynn Chest tavernDraw EXP Cheese (290) 101 102
    11793 2015-07-15 20:02:43 12636279 84 - Rynn Chest tavernDraw Shimmer Dust (369) 12 13
    11794 2015-07-15 20:02:43 12636279 84 - Rynn Chest tavernDraw Golden Parts (384) 16 17
    11795 2015-07-15 20:02:43 12636279 84 - Rynn Chest tavernDraw Void Dust (368) 15 16
    11796 2015-07-15 20:02:43 12636279 84 - Rynn Chest tavernDraw Power of Gold (372) 14 15
    11797 2015-07-15 20:02:37 12636279 84 - Rynn Chest tavernDraw Golden Parts (384) 15 16
    11798 2015-07-15 20:02:37 12636279 84 - Rynn Chest tavernDraw Void Dust (368) 14 15
    11799 2015-07-15 20:02:37 12636279 84 - Rynn Chest tavernDraw Power of Gold (372) 13 14
    11800 2015-07-15 20:02:37 12636279 84 - Rynn Chest tavernDraw Scorpion Queen (50007) 74 80
    11801 2015-07-15 20:02:37 12636279 84 - Rynn Chest tavernDraw EXP Cheese (290) 100 101
    11802 2015-07-15 20:02:37 12636279 84 - Rynn Chest tavernDraw Shimmer Dust (369) 11 12
    11803 2015-07-15 20:02:32 12636279 84 - Rynn Chest tavernDraw EXP Cheese (290) 99 100
    11804 2015-07-15 20:02:32 12636279 84 - Rynn Chest tavernDraw Shimmer Dust (369) 10 11
    11805 2015-07-15 20:02:32 12636279 84 - Rynn Chest tavernDraw Golden Parts (384) 14 15
    11806 2015-07-15 20:02:32 12636279 84 - Rynn Chest tavernDraw Brute (151) 25 33
    11807 2015-07-15 20:02:32 12636279 84 - Rynn Chest tavernDraw Void Dust (368) 13 14
    11808 2015-07-15 20:02:32 12636279 84 - Rynn Chest tavernDraw Power of Gold (372) 12 13
    11809 2015-07-15 20:02:27 12636279 84 - Rynn Chest tavernDraw Warrior Monk (153) 23 29
    11810 2015-07-15 20:02:27 12636279 84 - Rynn Chest tavernDraw Void Dust (368) 12 13
    11811 2015-07-15 20:02:27 12636279 84 - Rynn Chest tavernDraw Power of Gold (372) 11 12
    11812 2015-07-15 20:02:27 12636279 84 - Rynn Chest tavernDraw EXP Cheese (290) 98 99
    11813 2015-07-15 20:02:27 12636279 84 - Rynn Chest tavernDraw Shimmer Dust (369) 9 10
    11814 2015-07-15 20:02:27 12636279 84 - Rynn Chest tavernDraw Golden Parts (384) 13 14
    11815 2015-07-15 20:02:22 12636279 84 - Rynn Chest tavernDraw Warrior Monk (153) 19 23
    11816 2015-07-15 20:02:22 12636279 84 - Rynn Chest tavernDraw Shimmer Dust (369) 8 9
    11817 2015-07-15 20:02:22 12636279 84 - Rynn Chest tavernDraw Golden Parts (384) 12 13
    11818 2015-07-15 20:02:22 12636279 84 - Rynn Chest tavernDraw Succubus (130) 52 60
    11819 2015-07-15 20:02:22 12636279 84 - Rynn Chest tav..

  9. #9
    Platinum Member Contributor Level 8 Sarafina's Avatar
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    Well I didn't have succubus soul stones before, and while I see two lines of succubus soul stones for a total of 16, I currently have 72 succubus soul stones, 56 of which are not accounted for on your log. Those should have been scorpion queen as I pulled many more than what ended up in my inventory.

  10. #10
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    The logs were generated once the game write data into the database, which is final. So if the game log shows that you got a Succubus Soul Stone, then you got a Succubus Soul Stone. And you can see that you also got Scorpion Queen Soul Stone which means that the game was working well. And the log also shows your Soul Stones amount which means you already had 60ish at that time. You can see that you also got other Daily hot sale Hero Soul Stones at the same time. And Succubus was one of the hot sale heroes. So you just got Succubus' Soul Stones and didn't lose any Scorpion Queen's Soul Stones. Thanks.

    Best Regards
    Betty
    Last edited by Betty; 07-24-2015 at 09:02 AM.

  11. #11
    Platinum Member Contributor Level 8 Sarafina's Avatar
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    I honestly don't know where those succubus soulstones came from then, as I didn't notice any before since I had sold them a while ago for gold coins when I was short on coin.... And I understand that your logs are what the server expects, but please dont try to convince me that it will always show the user that visually... Since I am not a server, all I can go on is what the game shows me on the screen.... As an example I remind you of the arena win-loss bug...... The player was shown a battle different to what the server wrote in its logs. So whether or not the server wrote a different information, I as a human player and not a computer who can decipher the code the instant it is processed was shown scorpion queen, and I should expect scorpion queen, and it should deliver it.... But anyways.... My fault of course because it never is fault of ucool.

    This is also only partial log...what about the day before? When I pulled the scorpion queen card?

  12. #12
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Sarafina View Post
    I honestly don't know where those succubus soulstones came from then, as I didn't notice any before since I had sold them a while ago for gold coins when I was short on coin.... And I understand that your logs are what the server expects, but please dont try to convince me that it will always show the user that visually... Since I am not a server, all I can go on is what the game shows me on the screen.... As an example I remind you of the arena win-loss bug...... The player was shown a battle different to what the server wrote in its logs. So whether or not the server wrote a different information, I as a human player and not a computer who can decipher the code the instant it is processed was shown scorpion queen, and I should expect scorpion queen, and it should deliver it.... But anyways.... My fault of course because it never is fault of ucool.

    This is also only partial log...what about the day before? When I pulled the scorpion queen card?
    Dear Leader
    I just tried to told you the mechanic of how the game log works. And the log was a couple days ago. And we only keep logs for a week. So we could not get 14th log when you came here with screenshot(s). We could show you every line of the game log if you had reached us the next day you met the problem. And the Succubus drop was also expected along with Warrior Monk and Brute as daily hot heroes. And the Magic Stone never received reports on this kind of problem before. Thanks.

    Best Regards
    Betty

  13. #13
    Platinum Member Contributor Level 8 Sarafina's Avatar
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    I said it happened the day succubus was not the daily hero. And it has happened to me before with another magic stone, where the advertised heroes were one thing, and I got cards for other heroes from the draw....that were not even listed on the magic stone for that day....and I never came here with screenshots as I would not have thought to do that because I didn't expect there to be a problem. So those succubus soulstones that I already had as shown in the log you posted were the ones that dropped the day before that showed as scorpion queen. I will agree that it probably was a display bug, but that doesn't change the fact that all I saw was a scorpion queen and with that expectation kept buying more magic stones.

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