support@ucool.com not helping me...

[BreW]

I want to change my email. I sent mail support@ucool.com. But nobody helping me.
My mail was muratrix84@gmail.com
I want to change it ogemrt@gmail.com
Please help

---------DO NOT DELETE---------
UTC Time: 15 Jul 2015 14:12:14 GMT
Game: Heroes Charge
Version: 1.9.0.29
App Version: 1.8.8
Obb Version: 57
PlayerID: 16488449
ServerID: 109
PlayerName: BreW
Category: Game Play
Device Type: SM-N900 - ha3g - samsung
OS Version: LRX21V.N900XXUEBOA6 SDK 21
Resolution: 1920x1080, DPI: 480, Density: 3,00
-------------------------------

[Betty]

I want to change my email. I sent mail support@ucool.com. But nobody helping me.
My mail was muratrix84@gmail.com
I want to change it ogemrt@gmail.com
Please help

---------DO NOT DELETE---------
UTC Time: 15 Jul 2015 14:12:14 GMT
Game: Heroes Charge
Version: 1.9.0.29
App Version: 1.8.8
Obb Version: 57
PlayerID: 16488449
ServerID: 109
PlayerName: BreW
Category: Game Play
Device Type: SM-N900 - ha3g - samsung
OS Version: LRX21V.N900XXUEBOA6 SDK 21
Resolution: 1920x1080, DPI: 480, Density: 3,00
-------------------------------

Dear Leader
Do you have difficulty logging in your main account please? For security purpose as well as preventing Real Money Trading, we don't help change Google+ or Game Center ID in most of the cases. Thanks.

Best Regards
Betty