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Thread: Misuse of gems

  1. #1
    Bronze Member Contributor Level 4
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    Misuse of gems

    Hello Betty,

    Is it possible to refund my gems back as my kids have actually clicked on the gold chests without my permission and it's a total lump sum of 2590*3 uses before I realised they were using my phone. Those gems are quite a sum of money here.

    I'm a level 91 with having all the heroes and five stars for all, therefore it's meaningless for me to actually buy the gold chests. So if I'm out there to scam ucool I won't be doing this right, I will be spamming the magic stone instead.
    I hope you can check my records. If I have to do anything to assist you please let me know.


    My account
    Game nickname : [TOP] Vey
    Account ID: 2184597
    VIP 12
    SERVER 11 OLD CURSE
    Email: seankua89@gmail.com

    Thank you

  2. #2
    Bronze Member Contributor Level 4
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    i dont think they can help you man, they dont do refund for any chest opening, because they are random . you can see, maybe in you situation they do it for one time . but i think not ...

  3. #3
    Bronze Member Contributor Level 4
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    Yeh, i hope something can be done, at least half the rebate or so.

  4. #4
    Universal Leader Contributor Level 10 [BG]Archon's Avatar
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    They never refund gems for accidental gold chest purchases, sorry man.

    Hoping Karma will reimburse you in the form of awesome crusade drops.
    Join the biggest Heroes Charge line chat with 450 active players!
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  5. #5
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by seankua View Post
    Hello Betty,

    Is it possible to refund my gems back as my kids have actually clicked on the gold chests without my permission and it's a total lump sum of 2590*3 uses before I realised they were using my phone. Those gems are quite a sum of money here.

    I'm a level 91 with having all the heroes and five stars for all, therefore it's meaningless for me to actually buy the gold chests. So if I'm out there to scam ucool I won't be doing this right, I will be spamming the magic stone instead.
    I hope you can check my records. If I have to do anything to assist you please let me know.


    My account
    Game nickname : [TOP] Vey
    Account ID: 2184597
    VIP 12
    SERVER 11 OLD CURSE
    Email: seankua89@gmail.com

    Thank you
    Dear Leader
    Sorry for the inconvenience. We are not able to help reverse the operations made on the random items such as 10x Gold Chest. Thanks.

    Best Regards
    Betty

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