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Thread: Never deliverd

  1. #1
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    Never deliverd

    Hi people at uncool,

    Recently I've put a lot of money into heroes charge because I want to start a YouTube channel for the game. Unfortunately I've never received these purchases. but now I'm really tired and convinced I will never receive these purchases..? I really want my purchases !

    Kind regards,

    Nigel013

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Nigel013 View Post
    Hi people at uncool,

    Recently I've put a lot of money into heroes charge because I want to start a YouTube channel for the game. Unfortunately I've never received these purchases. but now I'm really tired and convinced I will never receive these purchases..? I really want my purchases !

    Kind regards,

    Nigel013
    Dear Leader
    Sorry for the inconvenience that our system missed your orders. Please tell us your Account ID and attach or link a screenshot of your iTunes Order Receipt email you received from Apple or your iTune Purchase History here. And then we will manually confirm and deliver your orders as soon as possible. Thanks.

    Best Regards
    Betty

  3. #3
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    Dear Betty,

    Here is a image of my iTunes Purchase History. I've bought the monthly ticket two times because nothing happend the first time...
    My Account ID is: 16056140
    Schermafbeelding 2015-07-03 om 16.28.40.jpg

    Best Regards,

    Nigel Stephana

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader,
    Would you attach a bigger screenshot which shows your order information more clearly please? We will confirm and deliver your order as soon as possible once we have your order information.

    Best Regards
    Betty

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