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Thread: monthly card not received

  1. #1
    Iron Member Contributor Level 1
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    monthly card not received

    Yesterday, I bought Monthly $2.99 and $19.99 but receive $19.99 only. I am not receive monthly card $2.99
    Today I bought monthly card again, that is receive, So I bought monthly card 2 time but First time is error, second time is receive. Plz help me That case , payback my $2.99 or give me monthly card for next month. I upload Itune purchase history Untitled.jpg
    nam=[salv]Ace
    ID=12956941
    sever=86(barrabd)

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Really sorry for the inconvenience that our system may have missed your order. We will confirm and deliver your order as soon as possible. Thanks.

    Best Regards
    Betty

  3. #3
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by phoenix Ace View Post
    Yesterday, I bought Monthly $2.99 and $19.99 but receive $19.99 only. I am not receive monthly card $2.99
    Today I bought monthly card again, that is receive, So I bought monthly card 2 time but First time is error, second time is receive. Plz help me That case , payback my $2.99 or give me monthly card for next month. I upload Itune purchase history Untitled.jpg
    nam=[salv]Ace
    ID=12956941
    sever=86(barrabd)
    Dear Leader
    Our system shows that your order has been delivered now. Please let us know if you have any questions about your order.

    Best Regards
    Betty



    Package: Monthly Card (10300)
    Gems: 300 Gems
    Pay Type: Apple IAP (6)
    Order Money: $2.99
    Pay Money: $2.99
    Order Number: 7011CDFC7FAEEF0D
    Transaction ID: 730000068675697
    Order IP:
    Order server: 86 - Barrand
    Order Date: 2015-06-24 02:14:41
    Pay Date: 2015-06-24 02:14:59
    Delivery Date: 2015-06-24 02:14:59
    Payment Status: successful
    Delivery State: successful

  4. #4
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    Здраствуйте сегодня в 10 57 купил карту 2.99 на 30 дней. Алмазы пришли, и очки тоже. Было vip 4 и 600 очков. Стало 900 очков. А дни 30 дней не начислины

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by mrshum View Post
    Здраствуйте сегодня в 10 57 купил карту 2.99 на 30 дней. Алмазы пришли, и очки тоже. Было vip 4 и 600 очков. Стало 900 очков. А дни 30 дней не начислины
    Dear Leader
    Please try end the game process and then restart it again and see if it works. Thanks.

    Best Regards
    Betty

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