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Thread: Hi Ember

  1. #16
    Bronze Member Contributor Level 4
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    Hi there!

    Normally google wallet keeps the history about all your purchases. You must be able to get a print screen like the one communicated by Betty!

    Kind regards

  2. #17
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    Millor digues-li al teu banc i explica'ls el problema, i ells que s'encarreguin de que et tornin els diners. aquests bavosos no t'ho voldran donar-te'l de totes maneres....

  3. #18
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    Quote Originally Posted by Peetahpeet View Post
    Millor digues-li al teu banc i explica'ls el problema, i ells que s'encarreguin de que et tornin els diners. aquests bavosos no t'ho voldran donar-te'l de totes maneres....
    els de google ja m'han dit que ells ja tenen els diners al seu compte, només q no volen verificar , ja els he reportat en el meu banc com a frau

  4. #19
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    Quote Originally Posted by Betty View Post
    Dear Leader
    We are so sorry that we need iTunes, Google or Amazon's Receipt to confirm orders. Please contact Google if you didn't receipt any from them.

    Best Regards
    Betty
    Hi Betty!! how are you?

    i just phoned google and e-mail them,
    they don't keep the money of applications,

    they transfer direct to you guys, and you know it,
    i already sent you guys the codes by e-mail you just had to verify them, but you guys don't want

    i already unistalled the game and reported in my bank you guys as fraud, uCool,
    so if needed you guys will have news of my lawyer soon,
    so instead of refound me my 200 dollars you guys will refound 200 dollars + what my lawyer want.

    Good luck with this fantastic support.

    i know ur bad reading so here we go again (THIS IS THE GOOGLE'S ANSWER) Thank you.

  5. #20
    Universal Leader Contributor Level 10 [BG]Archon's Avatar
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    Why you didn't paste the google receipt # here is beyond me.


    Anyway, good luck - I give up.
    Join the biggest Heroes Charge line chat with 450 active players!
    Line ID: Archon7

  6. #21
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Negativ Proof View Post
    Hi Betty!! how are you?

    i just phoned google and e-mail them,
    they don't keep the money of applications,

    they transfer direct to you guys, and you know it,
    i already sent you guys the codes by e-mail you just had to verify them, but you guys don't want

    i already unistalled the game and reported in my bank you guys as fraud, uCool,
    so if needed you guys will have news of my lawyer soon,
    so instead of refound me my 200 dollars you guys will refound 200 dollars + what my lawyer want.

    Good luck with this fantastic support.

    i know ur bad reading so here we go again (THIS IS THE GOOGLE'S ANSWER) Thank you.
    Dear Leader
    We cannot help if we don't have Google's receipt number. Thanks.

    Best Regards
    Betty

  7. #22
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    Quote Originally Posted by Negativ Proof View Post
    els de google ja m'han dit que ells ja tenen els diners al seu compte, només q no volen verificar , ja els he reportat en el meu banc com a frau
    és que aquesta gent només són una bola de lladres i no volen fer res per ajudar-lo al client .... fan el que poden per aconseguir treure-li a un els diners sense benefici

  8. #23
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    For the last time, i couldn't print because we are not able
    to use google play store in andorra, it was your !!! Software error,
    so i phoned google support and they gave me the codes that i sent to you guys by e-mail
    like 9 days ago!!!
    You just had to search it, i cannnnnnnn'tttttttt print it!!!!!!!!

  9. #24
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    Quote Originally Posted by [BG]Archon View Post
    Why you didn't paste the google receipt # here is beyond me.


    Anyway, good luck - I give up.

    Because we can't use google play store in Andorra,
    they told me it was Heroes Charge software error,
    but i showed with my bank history i payed,
    and google support gave me the purshace codes by phone,
    they just had to look for it manually,
    instead of the print search them,

    i sent those codes to them by e-mail like 9 days ago!!!

  10. #25
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    Quote Originally Posted by Betty View Post
    Dear Leader
    We cannot help if we don't have Google's receipt number. Thanks.

    Best Regards
    Betty

    Hi Betty,

    I Just contacted U.S google support and they told me developer's have to fix this not them
    with the help of my bank purchase list,
    as you know i already sent you here my bank print-screen proof,

    two times 99,99 U.S dollars already in you guys account,

    so start send the gems asap,

    if you have any problem contact google U.S support.

    Thank You

    BTW don't answe here with more excuses i contacted GOOGLE and this what you have to do,
    this is not told by me, so please be fast, 11 days of waiting.

  11. #26
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    We are so sorry to tell you that we are not able to find the Google receipt number in our database. Please contact Google Play if you have any problems regarding the transaction. And since the transaction is not completed that you can ask Google Play for a refund regarding this transaction. Thanks.

    Best Regards
    Betty

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