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Thread: Phone broke, Need to sync my Heroes charge to new phone

  1. #16
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    Hello, i broke My Phone today and just got a New one. I get the same problem.
    My Old nickname was: dankebasti in server 140 jareth gorn. My New account id is 24499027
    Please help me!
    Regards

  2. #17
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Dankebasti View Post
    Hello, i broke My Phone today and just got a New one. I get the same problem.
    My Old nickname was: dankebasti in server 140 jareth gorn. My New account id is 24499027
    Please help me!
    Regards
    Dear Leader
    We've re-linked your account now. You should be able to play your main account on your new device now. Thanks.

    Best Regards
    Betty

  3. #18
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    Same problem here
    Broken Android phone, got an Iphone instead
    Need to link to both Iphone and Ipad

    Have logged in via Google account on android phones

    Nickname: Lollypop
    LVL: 88
    klauserngaard@gmail.com

  4. #19
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by klysse View Post
    Same problem here
    Broken Android phone, got an Iphone instead
    Need to link to both Iphone and Ipad

    Have logged in via Google account on android phones

    Nickname: Lollypop
    LVL: 88
    klauserngaard@gmail.com
    Please tell us the id you can log in now.

  5. #20
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    Quote Originally Posted by Betty View Post
    Please tell us the id you can log in now.
    I'm logged in now via Apple Gamecenter
    Current account ID: 24666640
    LVL 1

  6. #21
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by klysse View Post
    I'm logged in now via Apple Gamecenter
    Current account ID: 24666640
    LVL 1
    Dear leader,
    We have restored your account on your iPhone.
    Best regards,
    Betty

  7. #22
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    ,,,,,,,,,,

  8. #23
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    I'm having the same problem.

    Old Account ID: 24971070 Server: 178
    New Account ID: 25002592

  9. #24
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by pinii View Post
    I'm having the same problem.

    Old Account ID: 24971070 Server: 178
    New Account ID: 25002592
    Dear Leader
    We've re-linked your main account now. Thanks.

    Best Regards
    Betty

  10. #25
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    I'm having the same issue....played on Android and got new Android phone. Unfortunately, I have no idea what server or ID I was. Username was RockyProndoa - I was level 89. Any chance you can help?

  11. #26
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by RockyProndoa View Post
    I'm having the same issue....played on Android and got new Android phone. Unfortunately, I have no idea what server or ID I was. Username was RockyProndoa - I was level 89. Any chance you can help?
    Dear Leader
    Please confirm that the spelling of your in-game name RockyProndoa is correct. We couldn't find your account by searching the in-game name you gave. Thanks.

    Best Regards
    Betty

  12. #27
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    Quote Originally Posted by pinii View Post
    I'm having the same problem.

    Old Account ID: 24971070 Server: 178
    New Account ID: 25002592
    It seems to have happened again after a game update.

  13. #28
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by pinii View Post
    It seems to have happened again after a game update.
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

  14. #29
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    I'm having a similar problem after my phone broke Saturday and I don't know my Game Center account.
    Old account: Stillblue/Zarrad
    New account: 26810610

    Thank you!

  15. #30
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Stillblue View Post
    I'm having a similar problem after my phone broke Saturday and I don't know my Game Center account.
    Old account: Stillblue/Zarrad
    New account: 26810610

    Thank you!
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

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