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Thread: official statement from ucool.

  1. #16
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    I mean we will check the game logs and the compensate loss if an affected player asks for it. Thanks.

    Best Regards
    Betty

  2. #17
    Gold Member Contributor Level 6
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    Quote Originally Posted by Betty View Post
    Dear Leader
    I mean we will check the game logs and the compensate loss if an affected player asks for it. Thanks.

    Best Regards
    Betty
    Thanks again for answering, im asking for it, id 4217600
    (Compensation required for over a month time frame)

  3. #18
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    Nice one betty. This is what we all need. Bug is fixed and since betty has already give her official statement about the lawsuit then let's just wait.

  4. #19
    Gold Member Contributor Level 6 Trickster's Avatar
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    Quote Originally Posted by Betty View Post
    Dear Leader
    1. Our production team said that we can compensate individuals who were affected.

    2. I admit that our management is not so good. Our developers are working on other higher priority tasks at the moment.

    3. We are confident about the lawsuit but we cannot comment more since it's already in legal process.

    4. It had been listed in the 1.9 preview. And our programmer made a mistake which leaked some 1.9 texts to public servers. Admiration had the some problem.

    5. We will fix the problem as soon as possible.

    6. Please send PM to Ember for more information. As I know we are testing Summoner now.

    Thank you

    Best Regards
    Betty
    Which Betty are u?

    I start to love this Betty.
    Keep it up and thank you for ur reply.
    "don't be greedy...."

  5. #20
    Iron Member Contributor Level 2
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    Thanks Betty, I am also asking for compensation. Account id 10707201 server 70 Perrin.

  6. #21
    Bronze Member Contributor Level 3
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    Every new game has his start up problems, New companies got it hard, Big companies like Blizzard, EA ect have alot of people so they can easy launch a game without bugs.
    But i think this game has a potential to be one of the biggest mobile game
    Member of Art of War

  7. #22
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    Previously wrote mail ticket, but: account ID: 10080259 - 65 Sarra, Thy!

  8. #23
    Bronze Member Contributor Level 4
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    Quote Originally Posted by Betty View Post
    Dear Leader
    1. Our production team said that we can compensate individuals who were affected.

    2. I admit that our management is not so good. Our developers are working on other higher priority tasks at the moment.

    3. We are confident about the lawsuit but we cannot comment more since it's already in legal process.

    4. It had been listed in the 1.9 preview. And our programmer made a mistake which leaked some 1.9 texts to public servers. Admiration had the some problem.

    5. We will fix the problem as soon as possible.

    6. Please send PM to Ember for more information. As I know we are testing Summoner now.

    Thank you

    Best Regards
    Betty
    Thank you for the honest and much needed response. I hope there is more steady,reliable, and timely information coming from uCool representatives in the future.

    Just wanted to say thank you.

  9. #24
    Universal Leader Contributor Level 10 kingedward's Avatar
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    Quote Originally Posted by Betty View Post
    Dear Leader
    1. Our production team said that we can compensate individuals who were affected.

    2. I admit that our management is not so good. Our developers are working on other higher priority tasks at the moment.

    3. We are confident about the lawsuit but we cannot comment more since it's already in legal process.

    4. It had been listed in the 1.9 preview. And our programmer made a mistake which leaked some 1.9 texts to public servers. Admiration had the some problem.

    5. We will fix the problem as soon as possible.

    6. Please send PM to Ember for more information. As I know we are testing Summoner now.

    Thank you

    Best Regards
    Betty


    Hi Betty!, today I got the game mail with my Raid drop Gear prize, but it didnt go to my inventory. I really need it, Im stuck. I sent a ticket but still not response. What can I do? Im afraid the updated is involved or something.

    Hope you reply, ty!

  10. #25
    Prime Leader Contributor Level 12
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    1.9 is many months away, do not believe anything. They can say whatever.

  11. #26
    Gold Member Contributor Level 6
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    Quote Originally Posted by Betty View Post
    Dear Leader
    I mean we will check the game logs and the compensate loss if an affected player asks for it. Thanks.

    Best Regards
    Betty
    Another reason why we should never belive you. This is from your support team after i send a ticket like you asked me to.
    Click image for larger version. 

Name:	2015-05-19 22.28.55.jpg 
Views:	40 
Size:	57.3 KB 
ID:	6464

  12. #27
    Silver Member Contributor Level 4
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    Quote Originally Posted by BJack View Post
    Another reason why we should never belive you. This is from your support team after i send a ticket like you asked me to.
    Click image for larger version. 

Name:	2015-05-19 22.28.55.jpg 
Views:	40 
Size:	57.3 KB 
ID:	6464
    wow.....i send mail to support a few times.. and their answer never help

  13. #28
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    After querying with our developers, we found that it's not practical to compensate players one by one that we sent 200 Gems to all players as compensation. Thanks.

    Best Regards
    Betty

  14. #29
    Iron Member Contributor Level 1
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    Betty thanks for the breath of hope.... this is the kind of attitude i was waiting for...

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