Page 5 of 15 FirstFirst ... 34567 ... LastLast
Results 61 to 75 of 215

Thread: Heroes Charge Account lost

  1. #61
    New Comers Contributor Level 1
    Join Date
    Jun 2015
    Posts
    5
    Rep Power
    6
    New
    Server 60 nasira
    player name W0neo
    acct I'd # 22417735

    Old
    server don't remember
    player name W0neo
    lvl 83
    Acct I'd 15236973

    Do I need to change to another server?

    Can you help plz?

  2. #62
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by W0neo View Post
    New
    Server 60 nasira
    player name W0neo
    acct I'd # 22417735

    Old
    server don't remember
    player name W0neo
    lvl 83
    Acct I'd 15236973

    Do I need to change to another server?

    Can you help plz?
    Dear Leader,
    Thanks for your reply. But what we got from our tech is that your two accounts are on different servers. We can only link accounts on the same server.

    Best Regards,
    Betty
    Last edited by Betty; 08-29-2015 at 01:43 AM.

  3. #63
    New Comers Contributor Level 1
    Join Date
    Jun 2015
    Posts
    5
    Rep Power
    6
    Quote Originally Posted by Betty View Post
    Dear Leader,
    Thanks for your reply. But what we got from our tech is that your two accounts are on different servers. We can only link accounts on the same server.

    Best Regards,
    Betty
    Could you tell me what server I need to be on?

  4. #64
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by W0neo View Post
    Could you tell me what server I need to be on?
    Dear Leader,
    Thanks for your reply. The old account is on the server 101 - Kronnak.

    Best Regards,
    Betty

  5. #65
    New Comers Contributor Level 1
    Join Date
    Jun 2015
    Posts
    5
    Rep Power
    6
    Quote Originally Posted by W0neo View Post
    New
    Server 60 nasira
    player name W0neo
    acct I'd # 22417735

    Old
    server don't remember
    player name W0neo
    lvl 83
    Acct I'd 15236973

    Do I need to change to another server?

    Can you help plz?

    ok now on server 101
    acct id 22429305


    thank you again

  6. #66
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by W0neo View Post
    ok now on server 101
    acct id 22429305


    thank you again
    Dear Leader,
    Thanks for your reply. I've recorded your request for our technicians to do further reviews.

    Best Regards,
    Betty

  7. #67
    New Comers Contributor Level 1
    Join Date
    Jun 2015
    Posts
    5
    Rep Power
    6
    Thank you!

  8. #68
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by W0neo View Post
    ok now on server 101
    acct id 22429305


    thank you again
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

  9. #69
    New Comers
    Join Date
    Sep 2015
    Posts
    1
    Rep Power
    6
    New
    Server 119 Merjac Ullig
    player name reemanas
    acct I'd # 21660153

    Old
    server 119 Merjac Ullig
    player name VIP89
    lvl 33
    Acct I'd I DON't KNOW

    Can you help plz?

  10. #70
    New Comers Contributor Level 1
    Join Date
    Aug 2015
    Posts
    6
    Rep Power
    6
    [QUOTE=Betty;164555]
    Quote Originally Posted by Ploutvak View Post

    Dear Leader
    Sorry for the inconvenience. Both accounts must be on the same server for us to make the re-link operation. Please use your new account to switch to your old server and give us the new account id again. Thanks.

    Best Regards
    Betty
    23232611 new account id I have a new Phone from android i'd Like move on
    iPhone

  11. #71
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    [QUOTE=Ploutvak;176600]
    Quote Originally Posted by Betty View Post

    23232611 new account id I have a new Phone from android i'd Like move on
    iPhone
    Dear Leader
    Please create a new account on your old server, and then give us the following information to help retrieve your account, we will link your Old Account to your Apple ID/Google Plus and drop the new one. Thanks.
    Old Account ID (Or in-game name/Server):
    New Account ID(Same Old Server):

    Best Regards
    Betty

  12. #72
    New Comers Contributor Level 1
    Join Date
    Aug 2015
    Posts
    6
    Rep Power
    6
    [QUOTE=Betty;164555]
    Quote Originally Posted by Ploutvak View Post
    .

    Dear Leader
    Sorry for the inconvenience. Both accounts must be on the same server for us to make the re-link operation. Please use your new account to switch to your old server and give us the new account id again. Thanks.

    Best Regards
    Betty
    My new ID 23232611 and I wanted to please the Heroes move from Android to iPhone

  13. #73
    New Comers Contributor Level 1
    Join Date
    Aug 2015
    Posts
    6
    Rep Power
    6
    [QUOTE=Betty;164555]
    Quote Originally Posted by Ploutvak View Post

    Dear Leader
    Sorry for the inconvenience. Both accounts must be on the same server for us to make the re-link operation. Please use your new account to switch to your old server and give us the new account id again. Thanks.

    Best Regards
    Betty
    [QUOTE=Betty;176648]
    Quote Originally Posted by Ploutvak View Post

    Dear Leader
    Please create a new account on your old server, and then give us the following information to help retrieve your account, we will link your Old Account to your Apple ID/Google Plus and drop the new one. Thanks.
    Old Account ID (Or in-game name/Server):
    New Account ID(Same Old Server):

    Best Regards
    Betty
    My Account of what I want to go back Team Level: 89 Name: Ploutvak VIP 3 Server 29 War Chief : Account ID: 4312217 Guild ID: 42048 : Guild CZGuild New Id account 23232611 server war chief

  14. #74
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    [QUOTE=Ploutvak;176671]
    Quote Originally Posted by Betty View Post


    My Account of what I want to go back Team Level: 89 Name: Ploutvak VIP 3 Server 29 War Chief : Account ID: 4312217 Guild ID: 42048 : Guild CZGuild New Id account 23232611 server war chief
    Dear Leader
    We've re-linked your main account now. Thanks.

    Best Regards
    Betty

  15. #75
    New Comers
    Join Date
    Nov 2015
    Posts
    4
    Rep Power
    5
    Server: 103
    Account ID: don't know
    Nickname: YL_MONKEY
    Avatar: Ember
    Team Level: 86
    VIP:0
    Guild: don't know
    Email: ang0221@outlook.com

    i lost my phone so how can i get back my account? please help me

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •