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Thread: Heroes Charge Account lost

  1. #31
    Silver Member Contributor Level 4 dark-angel's Avatar
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    Betty, one of our members in our guild has lost his account. His account was stolen and couldn't be able to log in. He had to created a new google account and installed the game again with a new google email. He is asking for help. Just wondering is there anyway you can retrieve his old account to his new google account?
    His ID: Fuiton
    Server: 44 malak
    Guild: 1st Dark G
    ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------


    Leader of "1st Dark G" Guild on server 44- Malak

  2. #32
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by dark-angel View Post
    Betty, one of our members in our guild has lost his account. His account was stolen and couldn't be able to log in. He had to created a new google account and installed the game again with a new google email. He is asking for help. Just wondering is there anyway you can retrieve his old account to his new google account?
    His ID: Fuiton
    Server: 44 malak
    Guild: 1st Dark G
    Dear Leader
    We cannot help if he can't access his google+ account. Thanks.

    Best Regards
    Betty

  3. #33
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    I lost my heroes charge account and got a new by mistake I would like my old one back I remember some of the information from the OLD Account.

  4. #34
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by enigma004 View Post
    I lost my heroes charge account and got a new by mistake I would like my old one back I remember some of the information from the OLD Account.
    Dear Leader
    Please try log in the Game Center with your Apple ID or login Google Plus, and then switch to your server and see if it works first.
    If it doesn't, please create a new account on your old server, and then give us the following information to help retrieve your account, we will link your Old Account to your Apple ID/Google Plus and drop the new one. Thanks.
    Old Account ID(Or In-game name/Old Server):
    New Account ID(Old Server):

    Best Regards
    Betty

  5. #35
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    Hi my old account got lost logged in and had to start over my old account name was "cajun nation"
    Email is thongphetanna@yahoo.com can you please help me recover it

  6. #36
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Cajunnation View Post
    Hi my old account got lost logged in and had to start over my old account name was "cajun nation"
    Email is thongphetanna@yahoo.com can you please help me recover it
    Dear Leader
    Please try log in the Game Center with your Apple ID or login Google Plus, and then switch to your server and see if it works first.
    If it doesn't, please create a new account on your old server, and then give us the following information to help retrieve your account, we will link your Old Account to your Apple ID/Google Plus and drop the new one. Thanks.
    Old Account ID(Or In-game name/Old Server):
    New Account ID(Old Server):

    Best Regards
    Betty

  7. #37
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    Hi,
    I lost my account because i reset my phone and I never synced with google+ or I might have, and I went and installed the game again and im in the tutorial and im level 1. I don't know my id for account account or nickname or level because i can't check it of course. I don't know how to check what my server was. i dont know what to do now i spent all my time on that game and a lot of money here is the ticket that was instant reported

    UTC Time: 19 Jul 2015 06:19:54 GMT
    Game: Heroes Charge
    Version: 1.9.0.29
    App Version: 1.8.8
    Obb Version: 57
    PlayerID: 21593088
    ServerID: 149
    PlayerName:
    Category: Account Lost
    Device Type: N861 - warp2 - ZTE
    OS Version: N861V1.0.0B13 SDK 16,

    this is not The id from my Real Account because i cannot check but my guild was call venomz or something
    my email is: andymerala@gmail.com please reply

  8. #38
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by JediKnightPimpo View Post
    Hi,
    I lost my account because i reset my phone and I never synced with google+ or I might have, and I went and installed the game again and im in the tutorial and im level 1. I don't know my id for account account or nickname or level because i can't check it of course. I don't know how to check what my server was. i dont know what to do now i spent all my time on that game and a lot of money here is the ticket that was instant reported

    UTC Time: 19 Jul 2015 06:19:54 GMT
    Game: Heroes Charge
    Version: 1.9.0.29
    App Version: 1.8.8
    Obb Version: 57
    PlayerID: 21593088
    ServerID: 149
    PlayerName:
    Category: Account Lost
    Device Type: N861 - warp2 - ZTE
    OS Version: N861V1.0.0B13 SDK 16,

    this is not The id from my Real Account because i cannot check but my guild was call venomz or something
    my email is: andymerala@gmail.com please reply
    Dear Leader,
    Please try log in the Game Center with your Apple ID or login Google Plus, and then switch to your server and see if it works first.
    If it doesn't, please create a new account on the server 149, and then give us the follow information to help retrieve your account, we will link your Old Account to your Apple ID/Google Plus and drop the new one. Thanks.
    Old Account ID(Or Character/Server):
    New Account ID(Old Server):


    Best Regards
    Betty

  9. #39
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    Quote Originally Posted by Betty View Post
    Dear Leader,
    Please try log in the Game Center with your Apple ID or login Google Plus, and then switch to your server and see if it works first.
    If it doesn't, please create a new account on the server 149, and then give us the follow information to help retrieve your account, we will link your Old Account to your Apple ID/Google Plus and drop the new one. Thanks.
    Old Account ID(Or Character/Server):
    New Account ID(Old Server):


    Best Regards
    Betty
    I have no way of getting my old account ID i dont think thats even possible but the new ID is 21593088 and I am already on server 149, and I tried the google plus my character is not on there, are you able to find my character?
    I am not sure what server my old account was on either, i really don't remember what my nickname was either all I know is what email I have it under, I have bills for gems i payed for too if you need that, also what do you mean by new account? a new google plus?. thanks

  10. #40
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    We cannot help if we cannot address your old account. Thanks.

    Best Regards
    Betty

  11. #41
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    dear betty i lost my account pls help me
    Old account : soldi3r server: 133 amun soyr lwl: 66 Guild ID : 110117308
    New account: 21755782 server : 133 amun soyr
    kayseri383331@gmail.com google+

  12. #42
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    Good morning, one day I broke the tablets on which I played the HC. My Account of what I want to go back Team Level: 89 Name: Ploutvak VIP 3 Server 29 War Chief : Account ID: 4312217 Guild ID: 42048 : Guild CZGuild

    133 Amun Soyr (X) Team Level: 1 Account ID: 19682728 account for me that it joined after downloading HC. Excuse my English, I Czech nationality. Thank you for processing

  13. #43
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    Dear betty!
    I lost my account pls help me.
    Old account id: 3327648. Account name: VN⭐️QRX - Lv 92 - Server 20
    New account id: 22213510.
    Thank you for processing!

  14. #44
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Qdung981987 View Post
    Dear betty!
    I lost my account pls help me.
    Old account id: 3327648. Account name: VN⭐️QRX - Lv 92 - Server 20
    New account id: 22213510.
    Thank you for processing!
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

  15. #45
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    want to know last server that i played

    Hi,
    I lost my account because i reset my phone.

    Game: Heroes Charge
    PlayerID: I Forget
    ServerID: I Forget
    PlayerName: I Forget
    Category: Account Lost

    my email is: hotmanpas@gmail.com
    Could you inform me which server do i play? please reply

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