Page 2 of 15 FirstFirst 123412 ... LastLast
Results 16 to 30 of 215

Thread: Heroes Charge Account lost

  1. #16
    New Comers
    Join Date
    May 2015
    Posts
    2
    Rep Power
    6
    Quote Originally Posted by NarutoUzumaki View Post
    Betty I know, you are not 24 h online, but I am still waiting. I want my account as soon as possible back and I hope that you can help me. Please .. 😢
    Yeah I wait it too

  2. #17
    New Comers
    Join Date
    May 2015
    Location
    Midwest
    Posts
    2
    Rep Power
    6
    I factory restored my phone today and lost my account. Unfortunately for me my google account synced with the new installed app and this put me at level 1. It however, did not register my old account. I still show up in my old server (my husband has the app and showed me I am still active). I emailed Ucool already but I have not heard back from you guys... Can you please, please link me to my old account? I put a lot of time and money into it. My email is: sugarboogar27@gmail.com

    User ID: kittymeowmeow
    Server ID and #: Salar #67
    Level: 85

    Thanks!

  3. #18
    Iron Member Contributor Level 1
    Join Date
    May 2015
    Posts
    8
    Rep Power
    6
    Quote Originally Posted by kittymeowmeow View Post
    I factory restored my phone today and lost my account. Unfortunately for me my google account synced with the new installed app and this put me at level 1. It however, did not register my old account. I still show up in my old server (my husband has the app and showed me I am still active). I emailed Ucool already but I have not heard back from you guys... Can you please, please link me to my old account? I put a lot of time and money into it. My email is: sugarboogar27@gmail.com

    User ID: kittymeowmeow
    Server ID and #: Salar #67
    Level: 85

    Thanks!


    I emailed Ucool too, but nobody answered. I wrote a private message to Betty, she didn't answer. I wrote here something, but it didn't helped. I opened a game issue, nobody answered.

    I think that we all have to wait a very long time ...

  4. #19
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by kittymeowmeow View Post
    I factory restored my phone today and lost my account. Unfortunately for me my google account synced with the new installed app and this put me at level 1. It however, did not register my old account. I still show up in my old server (my husband has the app and showed me I am still active). I emailed Ucool already but I have not heard back from you guys... Can you please, please link me to my old account? I put a lot of time and money into it. My email is: sugarboogar27@gmail.com

    User ID: kittymeowmeow
    Server ID and #: Salar #67
    Level: 85

    Thanks!

    Dear Leader,

    We've restored your account on server 67, you can now log in to your old account. You may need to end the App process and reenter the game.

    Best Regards,

    Betty



  5. #20
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by NarutoUzumaki View Post
    I emailed Ucool too, but nobody answered. I wrote a private message to Betty, she didn't answer. I wrote here something, but it didn't helped. I opened a game issue, nobody answered.

    I think that we all have to wait a very long time ...


    Dear Leader,

    Please tell us the player id you can on log in now, we will reconnect your account 6825068.

    Best Regards,

    Betty


  6. #21
    Iron Member Contributor Level 1
    Join Date
    May 2015
    Posts
    8
    Rep Power
    6
    [QUOTE=Betty;144550]

    Dear Leader,

    Please tell us the player id you can on log in now, we will reconnect your account 6825068.

    Best Regards,

    Betty

    [/QUO


    THANK YOU VERY MUCH

  7. #22
    New Comers
    Join Date
    May 2015
    Location
    Midwest
    Posts
    2
    Rep Power
    6
    Quote Originally Posted by Betty View Post

    Dear Leader,

    We've restored your account on server 67, you can now log in to your old account. You may need to end the App process and reenter the game.

    Best Regards,

    Betty


    Thank you SO much!!

  8. #23
    New Comers Contributor Level 1
    Join Date
    May 2015
    Posts
    6
    Rep Power
    6
    Excuse me:
    1. I guess i was wrong put all my data in the tread or post, becaus everyone can copy it...
    2. What shoul i do? Send Pm? Email? To whom?
    problem: my
    My g+ account is disabled by google
    Ss - https://m.facebook.com/photo.php?fbi...6&ref=bookmark

    I still play the game until today
    Ss - https://m.facebook.com/photo.php?fbi...6&ref=bookmark

    I hope you can help to re-link to new account... Or you can disconect my link to rizky.leonardo.computer@gmail.com from server... Soo i can put new account and link to the new one...
    ThxThx...

  9. #24
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by bl11zard94 View Post
    To : admins
    i have 2 platforms a ipad and a samsung phone. Okay the problem is android have a heroes charge and a heroes charge HD. I have progress in heroes charge, i thought heroes charge HD would have been a different progress so i linked it to my phone with my ipad which kills all my progress, and it says permernant. I just accidentally pressed OK.
    Can i retrieved my ID back pls.
    Hope to have reply as soon as possible.

    Server : 27 Succubus
    IGN : Krystal
    Level: 58
    Dear Leader
    We've unlinked your Game Center to G+ linkage that you can play your accounts again. Please note that the linking operation will overwrite all accounts on one of your devices.

    Best Regards
    Betty

  10. #25
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by NarutoUzumaki View Post
    The problem is that I don't know which server i had before. But I created a new account on a server, which is named 73 Helga.

    Nickname from my lost account: [BG] Naruto, Level 88 and VIP 6 . ( I don't know the ID)

    New Account ID :10994782
    Dear Leader
    You are playing on server 48. Please switch to the server and then give us the new Account ID and we can help retrieve your account by then. Thanks.

    Best Regards
    Betty

  11. #26
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by Rizky Leonardo View Post
    Excuse me:
    1. I guess i was wrong put all my data in the tread or post, becaus everyone can copy it...
    2. What shoul i do? Send Pm? Email? To whom?
    problem: my
    My g+ account is disabled by google
    Ss - https://m.facebook.com/photo.php?fbi...6&ref=bookmark

    I still play the game until today
    Ss - https://m.facebook.com/photo.php?fbi...6&ref=bookmark

    I hope you can help to re-link to new account... Or you can disconect my link to rizky.leonardo.computer@gmail.com from server... Soo i can put new account and link to the new one...
    ThxThx...
    Dear Leader
    Did you receive any email from Gmail to your secondary email please?

    Best Regards
    Betty

  12. #27
    New Comers
    Join Date
    Jun 2015
    Posts
    1
    Rep Power
    6
    Hi! I lost my account I hope you can help me.

    My old account:
    ID: I cant remember
    Name: poorfishwaifu
    Server: 139 Skutani Breakwater

    My new ID on the server is: 20489487


    Thanks for your help!

  13. #28
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by poorfishwaifu View Post
    Hi! I lost my account I hope you can help me.

    My old account:
    ID: I cant remember
    Name: poorfishwaifu
    Server: 139 Skutani Breakwater

    My new ID on the server is: 20489487


    Thanks for your help!
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

  14. #29
    New Comers
    Join Date
    Jun 2015
    Posts
    4
    Rep Power
    6
    Dear Betty,

    Help please, I have lost my account as well due to Game Center.

    Server: Don't Know
    Account ID: Don't know
    Nickname: Kristin
    Avatar: Admiral
    Team Level: 45
    VIP: 11
    Guild: Warriors
    Email: kristxn@gmail.com
    Device: Android Samsung Galaxy Light
    Time of Problem: about 6 hours ago

    Thank you for your help, I know there are many other issues to solve.

    -Kris

  15. #30
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by Kristxn View Post
    Dear Betty,

    Help please, I have lost my account as well due to Game Center.

    Server: Don't Know
    Account ID: Don't know
    Nickname: Kristin
    Avatar: Admiral
    Team Level: 45
    VIP: 11
    Guild: Warriors
    Email: kristxn@gmail.com
    Device: Android Samsung Galaxy Light
    Time of Problem: about 6 hours ago

    Thank you for your help, I know there are many other issues to solve.

    -Kris
    Dear Leader
    Please create a new account on your old server, and then give us the following information to help retrieve your account, we will link your Old Account to your Apple ID/Google Plus and drop the new one. Thanks.
    Old Account ID (Or in-game name/Server):
    New Account ID(Same Old Server):

    Best Regards
    Betty

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •