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Thread: Heroes Charge Account lost

  1. #196
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    Betty, i also lost my account today, please help me,
    Lost username harry27 on server 3 asia lvl 28
    New username ucok01 on server 3 asia lvl 2
    Hope u can fix this, thanks anyway

  2. #197
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by harrypramana27 View Post
    Betty, i also lost my account today, please help me,
    Lost username harry27 on server 3 asia lvl 28
    New username ucok01 on server 3 asia lvl 2
    Hope u can fix this, thanks anyway
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

  3. #198
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    Hello Heroes charge.
    I've played heroes charge before with my android and I don't recall my username and server. However, I would like to play again and re downloaded the game on my iPhone with the same account. Is there a way to play?

    I've started a new account.

    On the new server account id: 28088535
    My Google account is: Leo.binghay@gmail.com
    Thanks!

  4. #199
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Noradd23 View Post
    Hello Heroes charge.
    I've played heroes charge before with my android and I don't recall my username and server. However, I would like to play again and re downloaded the game on my iPhone with the same account. Is there a way to play?

    I've started a new account.

    On the new server account id: 28088535
    My Google account is: Leo.binghay@gmail.com
    Thanks!
    Dear Leader
    We are so sorry that we don't have user email on our database because Google doesn't share it to third parties. If you ever make an purchase with Google. Giving us the receipt number and we will be able to locate your account with it. Thanks.

    Best Regards
    Betty

  5. #200
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    Hello. I used to play this game religiously every day. I cannot remember much about it. However I did write Don my old user id, I don't remember the server. I was vip level 5, and u was in the high 90s level. I spent a couple grand in this game. I just downloaded again to play again. My guild used to be dogs of war. This name used to be my name, the wings4marie name, I renamed my nickname before the end to Manasseh something. How do I get back into my account. I have my old guild number from then and my user id. Please help.

  6. #201
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    Nevermind. I got it working again 😆

  7. #202
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    Hello, today I updated the game on the play store and got the blank campaign bug, from the in game chat (not here) found out reinstalling fixes that so I deleted the game and reinstalled it and now all of my progress is lost . Please help me Betty!

    Lost username: PwR Max +2 on server 218 level 100 (had like 49000/58800 xp)
    New username: max +2 on server 218 level 2

    New account ID: 29890511
    Last edited by Maxjega; 01-19-2020 at 11:25 PM. Reason: More information

  8. #203
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Maxjega View Post
    Hello, today I updated the game on the play store and got the blank campaign bug, from the in game chat (not here) found out reinstalling fixes that so I deleted the game and reinstalled it and now all of my progress is lost . Please help me Betty!

    Lost username: PwR Max +2 on server 218 level 100 (had like 49000/58800 xp)
    New username: max +2 on server 218 level 2

    New account ID: 29890511
    Dear Leader
    Hi, please link your new account first or you will easily lose the access to your account again. Please let us know once your new account is linked. You could find the link feature in the Options. Thanks.

    Best Regards
    Betty

  9. #204
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    Okay, I linked to google play and somehow the new account is gone and I am on 197 server..

    The new account is gone once again after linking
    New username: max+2
    New ID received: 26912557
    Still no account back in 218
    Last edited by Maxjega; 01-20-2020 at 05:30 AM. Reason: More information

  10. #205
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    I am letting you know that I have done it. What information to help do you need now ?

  11. #206
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    Hello,after update(reinstal)my game start from 1 level.Please restore my old account.My old nick name AMD.Account id 3652742.Level 110.Guild LIETUVA.
    My new nick name NICKNAME.Account id 29893988. Please restore my old account.Thanks

  12. #207
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Maxjega View Post
    Okay, I linked to google play and somehow the new account is gone and I am on 197 server..

    The new account is gone once again after linking
    New username: max+2
    New ID received: 26912557
    Still no account back in 218
    Dear Leader
    Please switch to server 218 again if it's already linked. An account on the same server is needed for us to make the operation. Thanks.

    Best Regards
    Betty

  13. #208
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by AMD View Post
    Hello,after update(reinstal)my game start from 1 level.Please restore my old account.My old nick name AMD.Account id 3652742.Level 110.Guild LIETUVA.
    My new nick name NICKNAME.Account id 29893988. Please restore my old account.Thanks
    Dear Leader
    We've re-linked your main account now. But please do link your accounts as soon as possible or you would lose the access again. Thanks.

    Best Regards
    Betty

  14. #209
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    Thank you Betty for the information. I have moved back to 218.
    New username: max+2
    New ID: 29894226

  15. #210
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    Hi, Betty..

    I really want to do a question about Heroes Arena..

    Since a long time ago, the game isn't receiving updates, and, all the community can't understand why "uCool" is NOT answering questions. It seems "uCool" desspreciates the community for some reason.

    Did your company think about selling the game to another company?, there's no reason to keep the players so sadly, waiting for an answer..

    I would like to receive your answer for this situation, because all the Heroes Arena community is still waiting for an answer by part of us.

    (And, sorry if my English is bad, that is not my first language)

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