Results 1 to 11 of 11

Thread: Help me out Betty!

  1. #1
    New Comers Contributor Level 1
    Join Date
    Apr 2015
    Posts
    5
    Rep Power
    6

    Unhappy Help me out Betty!

    Hi Ucool,

    My phone was broke past two weeks and finally it fixed. However, I re-downloaded Heros Charge and my account was gone!
    My level was 87 and did put my effort and money. Please let me continue playing H/C with my account.
    I was in sever 31 and my nick is Rok Chlorine, I can not remember the ID number. Please please help me out!
    Thanks.

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Dear Leader
    Please create a new account on your old server, and then give us the follow information to help retrieve your account, we will link your Old Account to your Apple ID/Google Plus and drop the new one. Thanks.
    Old Account ID (Or Character/Server):
    New Account ID(Same Old Server):

    Best Regards
    Betty

  3. #3
    New Comers Contributor Level 1
    Join Date
    Apr 2015
    Posts
    5
    Rep Power
    6
    My Apple ID is abovethelim@yahoo.com
    Old account info; Can't remember the ID number but I was in server #31, level 87, and my nick was Rok Chlorine.
    I created new one in old server; account ID is 17308462
    Please let me continue Heros Charge!

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by Rok Chlorine View Post
    My Apple ID is abovethelim@yahoo.com
    Old account info; Can't remember the ID number but I was in server #31, level 87, and my nick was Rok Chlorine.
    I created new one in old server; account ID is 17308462
    Please let me continue Heros Charge!
    Dear Leader
    We've just sent in a message to our admin. Our admin will help you as soon as he can. Thanks.

    Best Regards
    Betty

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by Rok Chlorine View Post
    My Apple ID is abovethelim@yahoo.com
    Old account info; Can't remember the ID number but I was in server #31, level 87, and my nick was Rok Chlorine.
    I created new one in old server; account ID is 17308462
    Please let me continue Heros Charge!
    Dear Leader
    Please confirm that the spelling of your in-game name is correct. We couldn't find and in-game name that matches the name you provided. Thanks.

    Best Regards
    Betty

  6. #6
    New Comers Contributor Level 1
    Join Date
    Apr 2015
    Posts
    5
    Rep Power
    6
    Betty,
    My missunderstanding. My server was 30. My info are follow,
    Apple ID : abovethelim@yahoo.com
    Apple Game Center ID : gihoon
    New ID in server 30 : 18958252
    Nick name : Rok Chlorine

    Please help me out!

  7. #7
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by Rok Chlorine View Post
    Betty,
    My missunderstanding. My server was 30. My info are follow,
    Apple ID : abovethelim@yahoo.com
    Apple Game Center ID : gihoon
    New ID in server 30 : 18958252
    Nick name : Rok Chlorine

    Please help me out!
    Dear leader
    Good day, our admin will verify it again, please wait for a while.

    Best Regards
    Betty

  8. #8
    New Comers Contributor Level 1
    Join Date
    Apr 2015
    Posts
    5
    Rep Power
    6
    Betty,

    Any word yet? I'm still waiting for you guys approval. Please find out for me.
    Thanks.

  9. #9
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by Rok Chlorine View Post
    Betty,
    My missunderstanding. My server was 30. My info are follow,
    Apple ID : abovethelim@yahoo.com
    Apple Game Center ID : gihoon
    New ID in server 30 : 18958252
    Nick name : Rok Chlorine

    Please help me out!
    Dear Leader
    We need your in-game name to address your main account. And iTunes doesn't share any account information with third party companies that Apple ID or Game Center ID doesn't help. Please confirm that the spelling of your in-game name is correct. Thanks.

    Best Regards
    Betty

  10. #10
    New Comers Contributor Level 1
    Join Date
    Apr 2015
    Posts
    5
    Rep Power
    6
    My last try..
    Please check with this ID
    Rok. Chlorine
    I guess . was missing my previous ID request. Please re-check one more again. Thanks.

  11. #11
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •