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Thread: Betty / admin please response - link device promblem here

  1. #1
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    Betty / admin please response - link device promblem here

    Dear Admin,
    I have a link device problem here and hope you can help me out
    The purpose of this post here is to move my account from my iPad (ios5.1.1) to iPhone (8.3)
    But i can't do it from iPad because GameCentre cannot connect to Heroes Charge( i think because of ios 5.1.1 ) , hope you can do it manually from your server as i saw before in the other post you can manage it.

    Here's my info :
    Both are playing in server : 18

    -iPad info
    Name : [KGRB] Rex VD
    Level. : 90
    Account ID : 51199701
    Gamecentre Id : edrickwijaya_87@hotmail.com

    -iPhone info
    Name : RexVonDes
    Level. : 87
    Account ID : 5141350
    Gamecentre Id : edrickwijaya_87@hotmail.com

    There are no problems if iphone id cannot play anymore, as long as Ipad id :51199701 is still exist and replace to iphone

    Please kindly help me with this issue
    Thanks
    Attached Thumbnails Attached Thumbnails Click image for larger version. 

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Name:	Game Centre - Iphone.jpg 
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Name:	[KGRB]Rex VD - Heroes Charge ID Ipad.jpg 
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ID:	5899  

  2. #2
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    up, admin please response

  3. #3
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    You will lose one of your accounts if you would like to do so because basically you can only play one account on one deivce. Thanks.

    Best Regards
    Betty

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    Dear Betty,

    Thank you for your response, YES its alright with it please keep the following ID :

    Name : [KGRB] Rex VD
    Level. : 90
    Account ID : 51199701
    Gamecentre Id : edrickwijaya_87@hotmail.com ( Gamecentre didn't connect to Heroes Charge )

    I want to play it on iPad & iPhone, waiting for your solution.
    Thanks

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    up, please response

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by RexVonDes View Post
    Dear Betty,

    Thank you for your response, YES its alright with it please keep the following ID :

    Name : [KGRB] Rex VD
    Level. : 90
    Account ID : 51199701
    Gamecentre Id : edrickwijaya_87@hotmail.com ( Gamecentre didn't connect to Heroes Charge )

    I want to play it on iPad & iPhone, waiting for your solution.
    Thanks
    Dear Leader
    We are sorry that we couldn't find your account. Please confirm that the account id is correct. Thanks.

    Best Regards
    Betty

  7. #7
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    Quote Originally Posted by Betty View Post
    Dear Leader
    We are sorry that we couldn't find your account. Please confirm that the account id is correct. Thanks.

    Best Regards
    Betty
    Dear betty,

    Im sorry for typo here's the correct information :
    name : [KGRB] Rex VD
    Account Id : 5119701
    Server : 18
    Level. : 90
    Guild Id. : 47518
    Game Centre : edrickwijaya_87@hotmail.com (cannot connect to Heroes Charge)


    Iwant to play both on iphone and ipad , please make it possible. Thank you for your understanding

  8. #8
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    We don't support iOS 5 well that we can only switch the accounts between both of your devices but we cannot make the account playable on both devices. Thanks.

    Best Regards
    Betty
    Last edited by Betty; 04-24-2015 at 08:18 AM.

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    Dear betty,
    Ok , can you make id 5119701 playable at my iphone? (please see iphone info on the top) is it connect with gamecentre or how?
    Its alright if i lose iphone id account.....im afraid of comming soon update need ios more than ios5.1.1

    Thank you for your concern

  10. #10
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by RexVonDes View Post
    Dear betty,
    Ok , can you make id 5119701 playable at my iphone? (please see iphone info on the top) is it connect with gamecentre or how?
    Its alright if i lose iphone id account.....im afraid of comming soon update need ios more than ios5.1.1

    Thank you for your concern
    Dear Leader
    Thank you for being patient with us. I've just submitted your information to the Admin and he will help restore your account as soon as he can. Thanks.

    Best Regards
    Betty

  11. #11
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    Dear betty,

    Thank you so much , i'll wait for admin's act.

  12. #12
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Please use a separate Game Center to create a new account on the same server with 5119701. And then give us the new account id and we can help re-link 5119701 to your new Game Center account. Thanks.

    Best Regards
    Betty

  13. #13
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    Dear Betty,

    Here are my new gamecentre : edrickwijaya_87@hotmail.com

    Hopefully it can be succeed with your help.
    Thank you for your cooperation

  14. #14
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by RexVonDes View Post
    Dear Betty,

    Here are my new gamecentre : edrickwijaya_87@hotmail.com

    Hopefully it can be succeed with your help.
    Thank you for your cooperation
    Dear Leader
    Sorry for the inconvenience. Please login that game center account on your device and create a new character on 5119701's server and then give us the Accont ID. You may have to reset your phone in order to create new account. And then we will be able to re-link 5119701 to your new created Game Center account.

    Best Regards
    Betty

  15. #15
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Sorry for the inconvenience. Please login that game center account on your device and create a new character on 5119701's server and then give us the Accont ID. You may have to reset your phone in order to create new account. And then we will be able to re-link 5119701 to your new created Game Center account.

    Best Regards
    Betty
    Dear Betty,

    If possible a lil bit Correction for Game Centre ID , here is the my new game centre ID : hendriksetyadi87@hotmail.com

    Now Already Sign to Game Centre and Start at level 1 at server 18; new ID character are : 10057932

    hopefully it can be usefull
    Wish for the best
    thanks

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