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Thread: Connection problem

  1. #1
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    Angry Connection problem

    Hi!
    I have problem to launch the game until yesterday 01-04-2015 about 03h00 UTC I have no problem

    is it a general problem or just me

    I have:

    • Restart my device
    • Forcing closing the app from the app task
    • Uninstall and reinstall the game

    but nothing change the same problem

    Click image for larger version. 

Name:	2015_04_02_00.08.53.jpg 
Views:	5 
Size:	18.8 KB 
ID:	5405
    ~( Heroes Charge )-------------------------------------------
    ~ Account ID : 6316381
    ~ Pseudo Name : Purexer
    ~ Max Hero Level : 72
    ~ Team Level : 72 (2015-04-02)
    ~ Guilde Name : EliteForce
    ~ Guilde ID : 110010935
    ~ Server : 44 Malak
    ~ Device : Samsung Galaxy (OS: Android KitKat 4.4.2)
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Purexer View Post
    Hi!
    I have problem to launch the game until yesterday 01-04-2015 about 03h00 UTC I have no problem

    is it a general problem or just me

    I have:

    • Restart my device
    • Forcing closing the app from the app task
    • Uninstall and reinstall the game

    but nothing change the same problem

    Click image for larger version. 

Name:	2015_04_02_00.08.53.jpg 
Views:	5 
Size:	18.8 KB 
ID:	5405
    Dear Leader
    Sorry for the inconvenience. Could you tell us your Account ID to check please?

    Best Regards
    Betty

  3. #3
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    Thanks for your quick reply.
    sorry I don't remember my account ID
    but i have my google account connected the game it the same email that i used to sign up in the forum
    ~( Heroes Charge )-------------------------------------------
    ~ Account ID : 6316381
    ~ Pseudo Name : Purexer
    ~ Max Hero Level : 72
    ~ Team Level : 72 (2015-04-02)
    ~ Guilde Name : EliteForce
    ~ Guilde ID : 110010935
    ~ Server : 44 Malak
    ~ Device : Samsung Galaxy (OS: Android KitKat 4.4.2)
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Please try if you are able to open the following files with your phone. Our developer told us that your Mobile Network Operator may have blocked our IPs if you cannot open our files. Thanks.

    Best Regards
    Betty


    https://hc1.ucimg.co/version.txt
    https://hc2.ucimg.co/version.txt
    https://hc3.ucimg.co/version.txt
    https://hc4.ucimg.co/version.txt
    https://hc5.ucimg.co/version.txt
    https://hc6.ucimg.co/version.txt

  5. #5
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    Thanks,
    I have test all the links on my cell phone and all of them work properly
    simple of the contain of the version file is:

    GreenOrBlue: a
    Bamboo ID: 187
    SVN Version: 17359
    Date: 2015-04-02 01:53:59
    ~( Heroes Charge )-------------------------------------------
    ~ Account ID : 6316381
    ~ Pseudo Name : Purexer
    ~ Max Hero Level : 72
    ~ Team Level : 72 (2015-04-02)
    ~ Guilde Name : EliteForce
    ~ Guilde ID : 110010935
    ~ Server : 44 Malak
    ~ Device : Samsung Galaxy (OS: Android KitKat 4.4.2)
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  6. #6
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    thanks for you're time spending on my post I have finally access to the game
    I don't now why but I think that the problem come from my internal phone storage and i can't move the game to the external memory sd because the developer disabled that option anyway I have free some space of my phone but i think the problem will show up again when you will launch an other update.

    My Account ID : 6316381
    ~( Heroes Charge )-------------------------------------------
    ~ Account ID : 6316381
    ~ Pseudo Name : Purexer
    ~ Max Hero Level : 72
    ~ Team Level : 72 (2015-04-02)
    ~ Guilde Name : EliteForce
    ~ Guilde ID : 110010935
    ~ Server : 44 Malak
    ~ Device : Samsung Galaxy (OS: Android KitKat 4.4.2)
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  7. #7
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Purexer View Post
    thanks for you're time spending on my post I have finally access to the game
    I don't now why but I think that the problem come from my internal phone storage and i can't move the game to the external memory sd because the developer disabled that option anyway I have free some space of my phone but i think the problem will show up again when you will launch an other update.

    My Account ID : 6316381
    Dear Leader
    Our game supports internal memory to SD card data transfer. I will try report your case to our developers. Thanks.

    Best Regards
    Betty

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