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Thread: Heroes Charge Android to Heroes Charge IoS

  1. #31
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    Here is the error I'm getting when entering the link device code on my new Android device

  2. #32
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Serated View Post
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    Here is the error I'm getting when entering the link device code on my new Android device
    Dear Leader
    Sorry for the inconvenience. For security purpose, please link or attach the screenshots of your purchase history here or by PM as a proof of account ownership. And then our admin will determine if he will help re-link your account. Thanks.

    Best Regards
    Betty

  3. #33
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    I sent you a PM with a screenshot.

    Thanks,

  4. #34
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    Hi I need some help recovering my account on my new iPhone 6. I recently cracked the screen and when I got it fixed they had to give me a brand new phone. I have my old account on a Samsung tablet but when I try to link a device it says you can only link it once. What can I do?

  5. #35
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Serated View Post
    I sent you a PM with a screenshot.

    Thanks,
    Dear Leader
    We've just left a message to our admin. And our admin will help you as soon as he can. Thanks.

    Best Regards
    Betty

  6. #36
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Serated View Post
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    Here is the error I'm getting when entering the link device code on my new Android device
    Dear Leader
    We've re-linked your account now. You should be able to play your main account on your new device now. Thanks.

    Best Regards
    Betty

  7. #37
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Fordryan2009 View Post
    Hi I need some help recovering my account on my new iPhone 6. I recently cracked the screen and when I got it fixed they had to give me a brand new phone. I have my old account on a Samsung tablet but when I try to link a device it says you can only link it once. What can I do?
    Dear Leader
    Do you remember your old account's in-game name please? We have to locate your old account first.

    Best Regards
    Betty

  8. #38
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    Hello. I am trying to switch to my new phone. I have the game installed on the new and old but when I try to enter the transfer code on the new device it tells me the account is already linked to an account on the phone. Now I try to also sign into google+ on both accounts but it seems like the level 1 account tries to overwrite the level 88 account. the old device tells me... (Bind: Do you want to load your account with Level 1 Warning progress in the current game will be lost)

    I am not sure how to make my google+ account know that the old device is the account I want to keep and not the new device level 1 account.

    my google+ is my email address on my account here.
    Old Account ID 11562339
    New Account ID 26401185

  9. #39
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by richn88 View Post
    Hello. I am trying to switch to my new phone. I have the game installed on the new and old but when I try to enter the transfer code on the new device it tells me the account is already linked to an account on the phone. Now I try to also sign into google+ on both accounts but it seems like the level 1 account tries to overwrite the level 88 account. the old device tells me... (Bind: Do you want to load your account with Level 1 Warning progress in the current game will be lost)

    I am not sure how to make my google+ account know that the old device is the account I want to keep and not the new device level 1 account.

    my google+ is my email address on my account here.
    Old Account ID 11562339
    New Account ID 26401185
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

  10. #40
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    Can I do this by myself to transfer the games?

  11. #41
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by lionspurs View Post
    Can I do this by myself?
    Dear leader,
    You can not do it with your own effort, if there's anything we need to do, please let me know, thanks.
    Best Regards,
    Betty

  12. #42
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    I want to transfer mine account from android to iOS
    Android account - Rangelov , 87 level , acc id 6769476 server 47 mail : nllreee@gmail.com

    iOs mail : lamzinparadise@gmail.com
    Because im getting this error -
    Cannot overwrite paying account
    You cannot overwrite a paying account

  13. #43
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by nllree View Post
    I want to transfer mine account from android to iOS
    Android account - Rangelov , 87 level , acc id 6769476 server 47 mail : nllreee@gmail.com

    iOs mail : lamzinparadise@gmail.com
    Because im getting this error -
    Cannot overwrite paying account
    You cannot overwrite a paying account
    Dear Leader
    Please also give us the account id you have on your iOS so that we can swap both android and ios account with each other. Thanks.

    Best Regards
    Betty

  14. #44
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    28282194 is id on the iOS account

  15. #45
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by nllree View Post
    28282194 is id on the iOS account
    Dear Leader
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country. So your visa record or flight ticket is needed to prove that you've been there when you created one of both accounts . You can send the screenshots via PM. Thanks.

    Best Regards
    Betty

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