Results 1 to 11 of 11

Thread: monthly card + 4,99 gems pack not received

  1. #1
    Iron Member Contributor Level 2
    Join Date
    Mar 2015
    Posts
    15
    Rep Power
    6

    monthly card + 4,99 gems pack not received

    efwffwfwf.jpg

    nothing received
    Attached Images Attached Images

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Dear Leader
    Sorry for the inconvenience. Could you give us your Account ID to check please?

    Best Regards
    Betty

  3. #3
    Iron Member Contributor Level 2
    Join Date
    Mar 2015
    Posts
    15
    Rep Power
    6
    Id: 15443729

  4. #4
    Iron Member Contributor Level 2
    Join Date
    Mar 2015
    Posts
    15
    Rep Power
    6
    i have 3 monthly card bought in 3 days XD
    only 1 really received.. 4,99€ gems pack didnt received too

    here's the bills
    11.jpg12.jpg13.jpg

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Dear Leader,
    Sorry for the inconvenience. Would you attach or link a bigger screenshot which shows your order information more clearly please? We will confirm and deliver your order as soon as possible once we have your order information.

    Best Regards
    Betty

  6. #6
    Iron Member Contributor Level 2
    Join Date
    Mar 2015
    Posts
    15
    Rep Power
    6








    Id: 15443729


    i hope i'll get refount before day-change (5am on my gmt)... if not i lost another 3 stamina sales (2 stamina sales lost 2 days ago because of this issue and i couldnt charge more money)

  7. #7
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Dear Leader
    If you would like a refund. Please use the 'Report a Problem' feature in your iTunes purchase history to make a refund. If you would like us to deliver the orders, you will get the bonus on which day you bought the orders. Thanks.

    Best Regards
    Betty

  8. #8
    Iron Member Contributor Level 2
    Join Date
    Mar 2015
    Posts
    15
    Rep Power
    6
    in this case i want my 2 montly cards and the 4,99 pack delivered like gems because i cant stack 3 montly and i dont want to be forced to play 3 month(even if i could play even more)

    sorry for my really bad english and thanks for ur support again
    ^^

  9. #9
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by Basakakun View Post
    in this case i want my 2 montly cards and the 4,99€ pack delivered like gems because i cant stack 3 montly and i dont want to be forced to play 3 month(even if i could play even more)

    sorry for my really bad english and thanks for ur support again
    ^^
    Dear Leader
    Would you attach your screenshots here again or PM them to me please? I didn't save your screenshots. Thanks.

    Best Regards
    Betty

  10. #10
    Iron Member Contributor Level 2
    Join Date
    Mar 2015
    Posts
    15
    Rep Power
    6
    I wish this is a joke... About what screenshots are u talking about? I gave u all the info i can...
    The screenshots are those 3... The screenshots i tried to post before was the purchase log on my itunes store that i send because at that time itunes hasnt sent me the bills of my purchase...
    When i receipt them i posted them. Please tell me when do u deliver my gems because i need it and it's unfair that i must wait so much time, i was so patient but after a week i think it's enought...
    Also this forum need a moderator when u arent online because so much player are european and we cant wait the day after to get an answer...

  11. #11
    Iron Member Contributor Level 2
    Join Date
    Mar 2015
    Posts
    15
    Rep Power
    6




Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •