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Thread: link device please!!

  1. #61
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    Quote Originally Posted by Betty View Post
    Dear Leader
    We've just sent in a message to our admin. Our admin will help you as soon as he can. Thanks.

    Best Regards
    Betty
    Old Acc: dion
    Id: 18511911
    Level 43
    Server: 121 Skyfall

    New Acc: dionn
    Id: 18873315
    Level 1
    Server: 121 Skyfall

    dionvk@gmail.com

    Betty pls help, i lost my old account, yesterday it work fine, i can play using my old account (dion lv 43),
    but now it automatically using new acc (dionn lv 1), can u just delete that new acc (dionn lv 1) so it won't disturb anymore in the future, and pls fix it asap betty, im losing daily energy now T.T
    nb: can i still play in both device?

    thx b4

  2. #62
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    betty pls help me fix it
    this is new issue, before already fixed, but now i have another issue
    and now i can't play anymore

  3. #63
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader,
    Thanks for your reply. I've recorded your request for our technicians to do further reviews.

    Best Regards,
    Betty

  4. #64
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    Quote Originally Posted by samarama View Post
    Quote Originally Posted by samarama View Post
    Hi also I need help with linking a device.

    IOS ( this is android ?)
    Old account : DarkHugon
    Id : 3300144
    Level 86
    Server : 19 Frost Mage

    android/ Iphone ( this is IOS ?)
    New acc : Samaramapl
    Id : 15956093
    Level 51 ( tomorrow probably 52)
    Server : 19 Frost Mage

    Thanks in advance !
    Dear Leader
    You will lose your lv54 VIP 3 account if we re-link your accounts. Is that ok please?

    Best Regards
    Betty


    Dear Betty,
    I have another issue related with this case.

    Now all is like I requested -->
    Iphone
    account name : Samarama
    Id : 3300144
    Level 86
    Server : 19 Frost Mage

    but connection with old phone is still valid and I can not make a "copy" of the game in another (android) phone.
    Bigger problem is, that new user of my old phone want start play Heroes Charge, but can't because there is still my account.

    Because of this I would like to kindly ask you, about reset ( if this is possible ?) connection with the old ( android) phone and leave only connection with the Iphone?
    If this is not possible, please let me know what kind of possibilities we have ?

    I wish you all the best.
    Quote Originally Posted by Betty View Post
    Dear Leader
    We re-linked your account days ago. Do you meet any problems please?

    Best Regards
    Betty
    Dear Betty,
    I forgot login details to my account, but anyway my request is still valid.
    Now what I mean:
    1. I wrote, that I had on my first phone this game.
    2. Then I asked you, to connect this game to the new account ( with success).
    3. Now I would like to install game on android emulator on my PC, but I received information: "Already linked. You can only link once".
    Is there any possibility to reset this and link with my PC emulator ?

    If yes, below my account details:

    Iphone
    account : Samarama
    Id : 3300144
    Level 91
    Server : 19 Frost Mage

    So once more what I need:
    I want to have this game also on my android emulator on PC, but I received information: "Already linked. You can only link once".
    This is very important for me, because game is instaled on my business phone, and nobody know, how long will be in my hands

    Best regards !

  5. #65
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by samarama_pl View Post
    Dear Betty,
    I forgot login details to my account, but anyway my request is still valid.
    Now what I mean:
    1. I wrote, that I had on my first phone this game.
    2. Then I asked you, to connect this game to the new account ( with success).
    3. Now I would like to install game on android emulator on my PC, but I received information: "Already linked. You can only link once".
    Is there any possibility to reset this and link with my PC emulator ?

    If yes, below my account details:

    Iphone
    account : Samarama
    Id : 3300144
    Level 91
    Server : 19 Frost Mage

    So once more what I need:
    I want to have this game also on my android emulator on PC, but I received information: "Already linked. You can only link once".
    This is very important for me, because game is instaled on my business phone, and nobody know, how long will be in my hands

    Best regards !
    Dear Leader
    The linking process has nothing to do with devices. Since your account had been linked to both Game Center and Google+ that you don't have to re-link the account again. In case you are not able to log in your account on a new device. Please confirm that you have logged in the right google plus or game center account. If you have logged in the right account but still not able to load your account. You'll have to reset your device and try again. Thanks.

    Best Regards
    Betty

  6. #66
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    Quote Originally Posted by Betty View Post
    Dear Leader
    The linking process has nothing to do with devices. Since your account had been linked to both Game Center and Google+ that you don't have to re-link the account again. In case you are not able to log in your account on a new device. Please confirm that you have logged in the right google plus or game center account. If you have logged in the right account but still not able to load your account. You'll have to reset your device and try again. Thanks.

    Best Regards
    Betty
    Dear Betty,

    so if I lose my e.g. google+ account details forever, then I not be able to link any other devices ?

    Thanks for the answer.

  7. #67
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    I got a new phone and the Google+ link is not working.How can I get my acct link to my new phone?

    I play on two servers on the same device. I cannot seem to get them transferred to my new phone. when I hit the Google+ it says something about erasing all my characters on the old device. the old device will not give me a code to link either.can my old characters be linked to my new ones?

    Server:
    97
    amun thun

    Character Name:
    Lone Dynasty

    Account ID:
    14692737
    new device id is 21298469

    Device(optional):
    galaxy s2
    new device is galaxy s4

    also my second server info is

    Server:
    61 punchinello

    Character Name:
    garrison

    Account ID:
    14970001
    new acct 21409151

    Device(optional):
    same as above
    Last edited by dooley0520; 07-16-2015 at 08:05 PM. Reason: updating info

  8. #68
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    Hi Betty and Team,

    I just sent you a PM but this might be the better place to post (and I have all the right info here)

    I'm getting an error when I tried to link two accounts.

    "Cannot Overwrite Account

    Your Account is already permanently attached to the Game Center Account you have logged in with"

    So her google phone account is:

    Character Name:Megatron
    Ipad Account (the one we want to keep) is: 20989910
    Server: 143 Imperium


    New Droid to switch to
    Account ID:21399117
    Name: Temp
    Server: 147 Sword of Boaz


    Is there a way you can help us connect these two?

    thanks!

  9. #69
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    I also would like to get some help!!!
    I buyed a galaxy tab s today. i wanted to like the device. i did as they told me almost. I did it in wrong order. So it want my old account to become the new 1.. :S Please help me as you did whit the others )

    Old account that i want to keep is
    NAme : <BB>Ganjaman
    Level : 90
    Id : 5067920
    Server : 35 Boaz


    Newone that i want to erase
    NAme : Hayde
    Level : 1
    Id : 21533151
    Server : 35 Boaz

    Please help! i really wanna play on my new tab! i made the mistake and made the google thing in the wrong order and ive tryd fix it myself but no progress... plase help me as the others

  10. #70
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    HI, i have two accounts of Heroes Charge on the same server and i want to play them an the same device (iOS). But i don't want to loose one of my accs, is it pssible to link it and do not lost any acc?

  11. #71
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    Having the exact same issue! Can't cross over due to level 30+ problem and I really need my account on both my laptop and tablet due to my laptop dying and me not wanting to lose all the progress and money I've dedicated to this great game XD

    Old account: Revanchest
    Account ID: 20765572
    Server: 122 Drees
    Level 63

    New account: A.T.L.A.S
    Account ID: 21980645
    Server: 122 Drees
    Level 1

    Both accounts are connected to my google+ account and would really appreciate you guys to link my Revanchest account to both devices, thank you so much as my laptop is a ticking time bomb XD

  12. #72
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by dooley0520 View Post
    I got a new phone and the Google+ link is not working.How can I get my acct link to my new phone?

    I play on two servers on the same device. I cannot seem to get them transferred to my new phone. when I hit the Google+ it says something about erasing all my characters on the old device. the old device will not give me a code to link either.can my old characters be linked to my new ones?

    Server:
    97
    amun thun

    Character Name:
    Lone Dynasty

    Account ID:
    14692737
    new device id is 21298469

    Device(optional):
    galaxy s2
    new device is galaxy s4

    also my second server info is

    Server:
    61 punchinello

    Character Name:
    garrison

    Account ID:
    14970001
    new acct 21409151

    Device(optional):
    same as above
    Dear Leader,

    We've restored your account on server , you can now log in to your old account. You may need to end the App process and reenter the game.

    Best Regards,

    Betty

  13. #73
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by astan100 View Post
    Hi Betty and Team,

    I just sent you a PM but this might be the better place to post (and I have all the right info here)

    I'm getting an error when I tried to link two accounts.

    "Cannot Overwrite Account

    Your Account is already permanently attached to the Game Center Account you have logged in with"

    So her google phone account is:

    Character Name:Megatron
    Ipad Account (the one we want to keep) is: 20989910
    Server: 143 Imperium


    New Droid to switch to
    Account ID:21399117
    Name: Temp
    Server: 147 Sword of Boaz


    Is there a way you can help us connect these two?

    thanks!
    Dear Leader,

    We've restored your account on server , you can now log in to your old account. You may need to end the App process and reenter the game.

    Best Regards,

    Betty

  14. #74
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by <BB>Ganjaman View Post
    I also would like to get some help!!!
    I buyed a galaxy tab s today. i wanted to like the device. i did as they told me almost. I did it in wrong order. So it want my old account to become the new 1.. :S Please help me as you did whit the others )

    Old account that i want to keep is
    NAme : <BB>Ganjaman
    Level : 90
    Id : 5067920
    Server : 35 Boaz


    Newone that i want to erase
    NAme : Hayde
    Level : 1
    Id : 21533151
    Server : 35 Boaz

    Please help! i really wanna play on my new tab! i made the mistake and made the google thing in the wrong order and ive tryd fix it myself but no progress... plase help me as the others
    Dear Leader,

    Just checked and found that: We've restored your account on server , you can now log in to your old account. You may need to end the App process and reenter the game.

    Best Regards,

    Betty

  15. #75
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Revanchest View Post
    Having the exact same issue! Can't cross over due to level 30+ problem and I really need my account on both my laptop and tablet due to my laptop dying and me not wanting to lose all the progress and money I've dedicated to this great game XD

    Old account: Revanchest
    Account ID: 20765572
    Server: 122 Drees
    Level 63

    New account: A.T.L.A.S
    Account ID: 21980645
    Server: 122 Drees
    Level 1

    Both accounts are connected to my google+ account and would really appreciate you guys to link my Revanchest account to both devices, thank you so much as my laptop is a ticking time bomb XD
    Dear Leader,

    We've restored your account on server , you can now log in to your old account. You may need to end the App process and reenter the game.

    Best Regards,

    Betty

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