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Thread: link device please!!

  1. #91
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    Old account:SRI (this account i want to keep)
    Id:4926902
    Server:34 Vaastro

    New account:NickName
    id:22081130
    Server:34 Vaastro

    i've done what you ask me to do, thanks!

  2. #92
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    Account ID: 22034988
    Level: 1
    Server: 84

    Account ID: 12741627 (Main Account)
    Level: 70
    Server: 84

    Please let me know if you need any other information.

  3. #93
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by summerlov3r View Post
    Old account:SRI (this account i want to keep)
    Id:4926902
    Server:34 Vaastro

    New account:NickName
    id:22081130
    Server:34 Vaastro

    i've done what you ask me to do, thanks!
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

  4. #94
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    Thank you Betty and whoever fixed my issue. Working great

  5. #95
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Blatny View Post
    Account ID: 22034988
    Level: 1
    Server: 84

    Account ID: 12741627 (Main Account)
    Level: 70
    Server: 84

    Please let me know if you need any other information.
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

  6. #96
    Iron Member Contributor Level 1
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    Account id: 13704312 (main Account,lvl 88, i want to keep this acc)
    Server: KENRICK


    Account id: 22146949 (lvl 1-Nigelia)
    Server KENRICK

    Please link my main acc.

  7. #97
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by tiktik View Post
    Account id: 13704312 (main Account,lvl 88, i want to keep this acc)
    Server: KENRICK


    Account id: 22146949 (lvl 1-Nigelia)
    Server KENRICK

    Please link my main acc.
    Dear Leader
    We've just left a message to our admin. And our admin will help you as soon as he can. Thanks.

    Best Regards
    Betty

  8. #98
    Iron Member Contributor Level 1
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    Account id: 13704312 (main Account,lvl 89, i want to keep this acc)
    Server: KENRICK


    Account id:22421222 (lvl 1-Misza)
    Server KENRICK

    Please link my main acc

  9. #99
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by tiktik View Post
    Account id: 13704312 (main Account,lvl 89, i want to keep this acc)
    Server: KENRICK


    Account id:22421222 (lvl 1-Misza)
    Server KENRICK

    Please link my main acc
    Dear Leader,
    Thanks for your reply. I've recorded your request for our technicians to do further reviews.

    Best Regards,
    Betty

  10. #100
    Bronze Member Contributor Level 3
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    Quote Originally Posted by Betty View Post
    Dear Leader
    The level 1 account binding pops is because that you accidentally linked your Google+/Game Center to a new created account on your other device. Please use that device to run the game and then switch to your old server. And then give us the new account ID and we can help re-link your main account to your Google+/Game Center. You can also confirm the pop-up and then switch to your old server and then give us the new account id but this will prevent you from logging in your main account until our admins help re-link your account. Thanks.

    Best Regards
    Betty
    Hi Betty,

    Incidentally after I face the exact same problem, I saw your explanation on why it happens. Apparently I also linked my Google+ to a new created account on my new android device, thinking that it will sync my current progress to my new device. Would you kindly be able to redirect the syncing such that:

    Current Progress under Account ID 19491295 is linked to
    Newly Created Account ID 22438452

    Both are android devices, and under server 131. Thank you so much for your kind assistance!!

  11. #101
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by FreshHope View Post
    Hi Betty,

    Incidentally after I face the exact same problem, I saw your explanation on why it happens. Apparently I also linked my Google+ to a new created account on my new android device, thinking that it will sync my current progress to my new device. Would you kindly be able to redirect the syncing such that:

    Current Progress under Account ID 19491295 is linked to
    Newly Created Account ID 22438452

    Both are android devices, and under server 131. Thank you so much for your kind assistance!!
    Dear Leader
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country that we are not able to help re-link the account for security purpose.

    Best Regards
    Betty

  12. #102
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    Quote Originally Posted by Betty View Post
    Dear Leader
    The "Link a Device" feature links your game account to your Game Center as well as Google+ account indeed. If you have done it once, you can login use your Google+ and Game Center account to login your game account. If you don't see your account after the logging the Google+/Game Center account, please confirm that you have logged in the right one first. And then reset the device and try again which will probably work. Thanks.

    Best Regards
    Betty
    Quote Originally Posted by Betty View Post
    Dear Leader
    Sorry for the inconvenience. Both accounts must be on the same server for us to make the re-link operation. Please use your new account to switch to your old server and give us the new account id again. Thanks.

    Best Regards
    Betty
    Betty,


    I'm utilizing a tablet shared with my son after I accidentally left mine on a plane during a recent business trip. However, I am uneasy about my son having access to my personal Gmail account as a result. Is it possible to reconfigure my associated Google+ account so I'm not using such a personal Google id? I do have a Game Center id linked, but there is no need to change that.

  13. #103
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by js95765@gmail.com View Post
    Betty,


    I'm utilizing a tablet shared with my son after I accidentally left mine on a plane during a recent business trip. However, I am uneasy about my son having access to my personal Gmail account as a result. Is it possible to reconfigure my associated Google+ account so I'm not using such a personal Google id? I do have a Game Center id linked, but there is no need to change that.
    Dear Leader
    Please list all your Account IDs with their server and device. So that we know how to solve your problem. Thanks.

    Best Regards
    Betty

  14. #104
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Please list all your Account IDs with their server and device. So that we know how to solve your problem. Thanks.

    Best Regards
    Betty
    Actively Playing:
    Server 131, Falspar - [P] Kingsfan, level 87, Account ID: 19414438
    Server 82, Aetna - Family Fun, level 80, Account ID: 12452919

    Not Actively Playing:
    Server 1, Cleric - Scout Team, level 1, Account ID: 22151355

  15. #105
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    You mentioned that your son is sharing your Google+ account. Could you also give us his account ID to check please? Thanks.

    Best Regards
    Betty

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