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Thread: Account Lost from gmail account.

  1. #1
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    Exclamation Account Lost from gmail account.

    Server: Vengance

    Character Name: Parkbom

    Account ID: not sure

    Device(optional): Samsung Galaxy S3 (previous)

    Estimate Time of Problem: Oct 19 2014

    Problem Detail: I have lost my account somehow in the process of restoring my phone.

    I tried to play my account from another device but there is no data on my Gmail.

    My account is still intact in my guild. [ Guild ID :29286 ]

    I even bought VIP

    Order number: 12999763169054705758.1335892367876789
    Order date: Oct 19, 2014 11:06:29 AM NPT


    This is my new account id which i have on my gmail (partyhayday@gmail.com) : 4152174

    Hope You Can Fix This ASAP.
    Thank You

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by angrymouse View Post
    Server: Vengance

    Character Name: Parkbom

    Account ID: not sure

    Device(optional): Samsung Galaxy S3 (previous)

    Estimate Time of Problem: Oct 19 2014

    Problem Detail: I have lost my account somehow in the process of restoring my phone.

    I tried to play my account from another device but there is no data on my Gmail.

    My account is still intact in my guild. [ Guild ID :29286 ]

    I even bought VIP

    Order number: 12999763169054705758.1335892367876789
    Order date: Oct 19, 2014 11:06:29 AM NPT


    This is my new account id which i have on my gmail (partyhayday@gmail.com) : 4152174

    Hope You Can Fix This ASAP.
    Thank You
    Dear Leader,
    Please try log in Google+ and start your game, then switch to the server you played and see if it works first.

    If it doesn't, please create a new account on your old server, and then give us the follow information to help retrieve your account, we will link your Old Account to your Google Play and drop the new one. Thanks.

    Old Account ID(Or Character/Old Server):

    New Account ID(Old Server):

    Google Play account(Sometimes Needed):


    Best Regards
    Betty

  3. #3
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    Exclamation

    Quote Originally Posted by Betty View Post
    Dear Leader,
    Please try log in Google+ and start your game, then switch to the server you played and see if it works first.

    If it doesn't, please create a new account on your old server, and then give us the follow information to help retrieve your account, we will link your Old Account to your Google Play and drop the new one. Thanks.

    Old Account ID(Or Character/Old Server):

    New Account ID(Old Server):

    Google Play account(Sometimes Needed):


    Best Regards
    Betty



    Dear Betty

    Its not working thats why I am requesting assistance. I've already tried a couple of times but all I have is a level 1 Character

    I have already stated my account details previously though but here it is again.




    Old Account ID(Or Character/Old Server): Parkbom/Vengance

    New Account ID(Old Server): 4152174

    Google Play account(Sometimes Needed): partyhayday@gmail.com

    Guild ID (Old Server) : 29286


    Hope you fix it asap. My VIP monthly is going to waste

    Thank You

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by angrymouse View Post
    Dear Betty

    Its not working thats why I am requesting assistance. I've already tried a couple of times but all I have is a level 1 Character

    I have already stated my account details previously though but here it is again.




    Old Account ID(Or Character/Old Server): Parkbom/Vengance

    New Account ID(Old Server): 4152174

    Google Play account(Sometimes Needed): partyhayday@gmail.com

    Guild ID (Old Server) : 29286


    Hope you fix it asap. My VIP monthly is going to waste

    Thank You
    Dear Leader
    My colleague told me that it was linked to a Google+ account 111754304242386817330 (Rabindra). Please try login the the Google+ account first and then run the game to see if it works. Thanks.

    Best Regards
    Betty

  5. #5
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    Quote Originally Posted by Betty View Post
    Dear Leader
    My colleague told me that it was linked to a Google+ account 111754304242386817330 (Rabindra). Please try login the the Google+ account first and then run the game to see if it works. Thanks.

    Best Regards
    Betty



    Dear Betty

    I retrived the account but it is linked to my friends gmail.
    Its in that other gmail account which happened to be my friends. {rabindra.raii@gmail.com}
    It synced with his gmail.
    Is it possible to move that account over to my gmail account?


    Old Account ID(Or Character/Old Server): 3801530/Parkbom/Vengance

    New Account ID(Old Server): 4152174

    Google Play account(New): partyhayday@gmail.com

    Google Play account(Old) : rabindra.raii@gmail.com

    Thank You For Your Patience

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by angrymouse View Post
    Dear Betty

    I retrived the account but it is linked to my friends gmail.
    Its in that other gmail account which happened to be my friends. {rabindra.raii@gmail.com}
    It synced with his gmail.
    Is it possible to move that account over to my gmail account?


    Old Account ID(Or Character/Old Server): 3801530/Parkbom/Vengance

    New Account ID(Old Server): 4152174

    Google Play account(New): partyhayday@gmail.com

    Google Play account(Old) : rabindra.raii@gmail.com

    Thank You For Your Patience

    Dear Leader
    I will ask the Admin to see if it's possible to re-link. Sorry for the inconvenience.

    Best Regards
    Betty

  7. #7
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by angrymouse View Post
    Dear Betty

    I retrived the account but it is linked to my friends gmail.
    Its in that other gmail account which happened to be my friends. {rabindra.raii@gmail.com}
    It synced with his gmail.
    Is it possible to move that account over to my gmail account?


    Old Account ID(Or Character/Old Server): 3801530/Parkbom/Vengance

    New Account ID(Old Server): 4152174

    Google Play account(New): partyhayday@gmail.com

    Google Play account(Old) : rabindra.raii@gmail.com

    Thank You For Your Patience
    Dear Leader,
    We need some proof that it's your account and not others. Could you attach your Google Play purchase receipt here please? And then create a new account on server 12, thanks.

    Best Regards

    Betty

  8. #8
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    Quote Originally Posted by Betty View Post
    Dear Leader,
    We need some proof that it's your account and not others. Could you attach your Google Play purchase receipt here please? And then create a new account on server 12, thanks.

    Best Regards

    Betty

    Dear Betty

    Below I have attached my Google Play purchase receipt.

    Account on server 12 has already been made with a level 1 character : 4152174

    Click image for larger version. 

Name:	Google Reciept.JPG 
Views:	7 
Size:	32.4 KB 
ID:	1360

    Thank You for your time and patience.

  9. #9
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by angrymouse View Post
    Dear Betty

    Below I have attached my Google Play purchase receipt.

    Account on server 12 has already been made with a level 1 character : 4152174

    Click image for larger version. 

Name:	Google Reciept.JPG 
Views:	7 
Size:	32.4 KB 
ID:	1360

    Thank You for your time and patience.
    Dear Leader
    We've re-linked your account now. Please try re-log the game and switch the server you played and you can play your old account again. Thanks.

    Best Regards
    Betty

  10. #10
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    Wink

    Quote Originally Posted by Betty View Post
    Dear Leader
    We've re-linked your account now. Please try re-log the game and switch the server you played and you can play your old account again. Thanks.

    Best Regards
    Betty

    Dear Betty

    I have successfully logged into my account.
    Thank you for your consistent patience and help

    Best Wishes to the team of Ucool.
    angrymouse

  11. #11
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by angrymouse View Post
    Dear Betty

    I have successfully logged into my account.
    Thank you for your consistent patience and help

    Best Wishes to the team of Ucool.
    angrymouse
    No problem. Thank you.

  12. #12
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    My gmail account is facing the same issue. I thought I will have to make a new id but you resolved it within few minutes and now I can easily send gmail because I read about 01223 area code which I can browse at WeNumber's website which I'm satisfied. Thanks for sharing the solution.

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