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Thread: Monthly Gem Charged Twice

  1. #1
    Iron Member Contributor Level 2
    Join Date
    Dec 2014
    Posts
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    Monthly Gem Charged Twice

    I have bought the monthly gems for 2.29 pounds but was charged twice. I've gotten the gems for one of the payments, but for the other, is it possible to delay it to start when my current monthly subscription ends?

    Here is the attachment of my receipt.

    Screen Shot 2015-03-25 at 9.23.25 PM.jpg

    Here is my account information:
    IGN: Shun is God
    Server: 38
    Account ID: 5437761

    Thank you.

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Dear Leader
    Sorry for the inconvenience. We will extend your Monthly Card for another 30 days with 300 instant Gems to your game. And the according VIP points will also be added too. Thanks.

    Best Regards
    Betty

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