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Thread: I lost my account #2

  1. #1
    Iron Member Contributor Level 1
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    I lost my account #2

    Hello guys, I have already posted a reply on another thread of some other guy who lost it, I will give every information that I have;
    Apple ID: thepantaphobia@gmail.com
    I think server 99
    Nickname: Pantaphobia
    Last guild I was in: Doge Army
    Purchases: Monthly card (2.99) and 9.99 (gem bundle)
    I updated the app from the appstore and it started updating in game again (110 mbs). After that it was level 1 again and I freaked out... Please help me.... And ofcourse thanks very much for your time...!

  2. #2
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    They there,

    It might be usefull to include an Account ID or transaction ID to verify that you're the owner of the account, to secure success of proving that you're the owner. Also, I recommend you to look here, for other nessecary steps and information of retrieving your account: http://forum.ucool.com/showthread.ph...lost-Read-this!

  3. #3
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    How could I possible have seen that ID? If I knew I would have given it but I had no idea I could lose my data this easy, if I get it back ill copy it right away, what can I tell you more to ensure its me?

  4. #4
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    I can tell the new account ID; 16026493
    Thank you so much for your time! <3

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Pantaphobia View Post
    Hello guys, I have already posted a reply on another thread of some other guy who lost it, I will give every information that I have;
    Apple ID: thepantaphobia@gmail.com
    I think server 99
    Nickname: Pantaphobia
    Last guild I was in: Doge Army
    Purchases: Monthly card (2.99) and 9.99 (gem bundle)
    I updated the app from the appstore and it started updating in game again (110 mbs). After that it was level 1 again and I freaked out... Please help me.... And ofcourse thanks very much for your time...!
    Dear Leader,
    Please create a new account on your old server, and then give us the follow information to help retrieve your account, we will link your Old Account to your Apple ID/Google Plus and drop the new one. Thanks.

    Old Account ID(Or Character/Server):

    New Account ID(Old Server):

    Best Regards
    Betty

  6. #6
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    I don't know my old server or ID... Can't you look up my name and my amount of gems and I can tell pretty much everything about my heroes... I'll go to the server 99 now...

  7. #7
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    Quote Originally Posted by Betty View Post
    Dear Leader,
    Please create a new account on your old server, and then give us the follow information to help retrieve your account, we will link your Old Account to your Apple ID/Google Plus and drop the new one. Thanks.

    Old Account ID(Or Character/Server):

    New Account ID(Old Server):

    Best Regards
    Betty
    My new ID is 16037900, please help me...

  8. #8
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    Betty please answer me? I not only have paid money on your game but I also enjoyed it very much and I miss it now, please help me and tell me which information you need to know more? Again thanks enormously for your time!!!

  9. #9
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Pantaphobia View Post
    My new ID is 16037900, please help me...
    Dear Leader
    Our admin told me that your account Pantaphobia had been linked to a Game Center ID G:1500396903. If you've already logged in the account but still don't see your account. Then you might need to restore your device. Sorry for the inconvenience. Thanks


    Best Regards
    Betty

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