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Thread: Monthly card - No 300 base gems

  1. #1
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    Monthly card - No 300 base gems

    Hi Ucool,

    I have purchased a monthly card last night, I believe there should be a base gem delivery after the payment.

    However, it does not happen, please have a look

    ID :6175635
    Bunty

  2. #2
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    Any helper ?

  3. #3
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Sorry for the inconvenience that our system missed your order. Please tell us your Account ID and attach or link a screenshot of your iTunes Order Receipt email you received from Apple here. And then we will manually confirm and deliver your order as soon as possible. Thanks.

    Best Regards
    Betty

  4. #4
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    Hi Betty,

    Here you are . please have a look









    Billed To:

    lipengfei_mel@hotmail.com
    Pengfei Li
    30 Carbine ave,Clarinda
    melbourne, VIC 3169
    AUS Order ID: M2XVD3HD0Z
    Issue Date: 23/03/15
    Order Total: $3.79
    Billed To: Visa .... 3506







    Item Seller Type Unit Price


    Heroes Charge, Monthly Card
    Report a Problem uCool, Inc In-App Purchase $3.79



    Order Total: $3.79





    Please retain for your records
    Please See Below For Terms And Conditions Pertaining To This Order.

    Apple Pty Ltd.
    ABN 46 002 510 054. Total Includes GST. You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies

    Answers to frequently asked questions regarding the iTunes Store can be found at http://www.apple.com/au/support/itunes/store/

  5. #5
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    Untitled.jpg

    My account ID: 6175635
    SERVER 43

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Our game log shows that you did received the gems. Thanks.

    Best Regards
    Betty


    161 2015-03-23 06:26:23 6175635 43 - Kreln Buy Gems updateUserPayMoneyAndVipLevel 1354 1654 300

  7. #7
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    Hi Betty ,

    Would you please do some further investigations, I honestly do not receive the base gem

  8. #8
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    After payment, there is even no auto email in the box .

  9. #9
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    I would suspect that is because you deleted the system emails around that time because the 1.9 preview disappeared as well.

  10. #10
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    I hope you arent misunderstanding the basic gem thing.
    The basic gem at monthly card are used to increase your VIP level. And not to receive the 300 gem itself.


    -------

    Sorry. Im the one who misundertood.
    You get 300 gems+vip bonus gems when you buy monthly card.
    Last edited by Kumakamikaze; 03-26-2015 at 08:44 AM. Reason: My bad

  11. #11
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    Hi Kumakamikaze,

    Thanks for your responding.

    My brain doesn't serve me correctly if you are right as I had this vague memory I did receive 300 gems when I purchased the monthly card in Jan and Feb.

    Anyway, thanks

  12. #12
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader

    161 2015-03-23 06:26:23 6175635 43 - Kreln Buy Gems updateUserPayMoneyAndVipLevel 1354 1654 300
    This line of log means that you got 300 Gems and your Gems raised to 1654 from 1354. Maybe you didn't see it when it came but your gems were actually added 300 Gems. It would not have generated this line of log if your gems were not added a 300 amount. Thanks.

    Best Regards
    Betty

  13. #13
    Bronze Member Contributor Level 4
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    i believe he was talking about 300 gems on first purchase he would have got it first time he buyied monthly card but thast only first time he got confused between first time purchase of monthly card and base gems

  14. #14
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    Thanks Betty for the clarification, as you said ,maybe I wasn't aware of that

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