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Thread: Account after phone factory reset

  1. #1
    Iron Member Contributor Level 1
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    Account after phone factory reset

    Hi all,

    My phone really needs a factory reset but I am very worried that my heroes charge account will be lost in the process. I am connected to Facebook and Google game center.

    Do you guys know if factory resetting my phone will loose my account?

    Thanks in advance!

  2. #2
    Iron Member Contributor Level 1
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    Any ideas?

  3. #3
    Banned Contributor Level 1
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    If you're connected to the game via facebook then after you've done the factory reset you should be able to, first of all re-download the game, then reconnect to the game via facebook account again and it should be alright. I think it will download all the previous patch files and you should be good to go.

  4. #4
    Iron Member Contributor Level 1
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    Anyone knows how can I tell if connected to facebook? I don't remember any options to connect to facebook when I first played.

    The last thing I want is to lose my account due to a change in phone.

    Thanks in advance

  5. #5
    Iron Member Contributor Level 2
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    If your account is connected to Google+ or Game Center then you don't have to worry about it. Any progress you have is saved on the server, meaning even if you delete your HC and redownload it again, you will be able to continue as if nothing ever happened. You just have to login to your account

  6. #6
    Iron Member Contributor Level 2
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    If your account is connected to Game Center or Google+, when starting a game you'll see a notification above like "Welcome back, (your Game Center ID)" in iOS. Same goes for Android but I forgot what's written LOL. Try closing the game and reopen it to check if your account is connected.

  7. #7
    Silver Member Contributor Level 5
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    Tap your avatar icon in upper left, then you'll see if facebook or google is connected right there..says "connected" or "disconnect"

  8. #8
    Diamond Member Contributor Level 9 BadFerret's Avatar
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    -connect to fb
    -connect to g+
    -connect to gamecenter
    -"copy" your account on another device (or android emulator) then copy it back later.
    for the watch!

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