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Thread: Problem With Linking Device

  1. #1
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    Problem With Linking Device

    Dear Heroes Charge,

    My IPhone 5s broke a couple days ago to a point where I can not use it any longer. I now have a new 5s and I logged into my Game Center and opened the app. I went through the tutorial thinking I could just switch servers but it was a whole new account. I went to "Link a Device" and found that I had to get on my old device which I can not do. Please help.

    My account information on the old device was:

    Username: Goon Squad
    Server: 37
    Level: 78 or 79
    Guild: Rus Heroes

    Please help me I love the game so much and I might consider quitting if I can not retrieve my account.

    Sincerely, Goon Squad

  2. #2
    Silver Member Contributor Level 5 Mikasa's Avatar
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    As long as I remember, linking through same platform doesn't require 'Link Device" feature. It only needs you to login the same Game Center you used before (if you already linked it, HC to GC account), follow the tutorial, and it will ask you to reload old progress. Same applied for android.

  3. #3
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Goon Squad View Post
    Dear Heroes Charge,

    My IPhone 5s broke a couple days ago to a point where I can not use it any longer. I now have a new 5s and I logged into my Game Center and opened the app. I went through the tutorial thinking I could just switch servers but it was a whole new account. I went to "Link a Device" and found that I had to get on my old device which I can not do. Please help.

    My account information on the old device was:

    Username: Goon Squad
    Server: 37
    Level: 78 or 79
    Guild: Rus Heroes

    Please help me I love the game so much and I might consider quitting if I can not retrieve my account.

    Sincerely, Goon Squad
    Dear Leader
    Please create a new account on your old server, and then give us the follow information to help retrieve your account, we will link your Old Account to your Apple ID/Google Plus and drop the new one. Thanks.

    Old Account ID(Or Character/Server):

    New Account ID(Old Server):

    Best Regards
    Betty

  4. #4
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    Thank You Betty!

    Quote Originally Posted by Betty View Post
    Dear Leader
    Please create a new account on your old server, and then give us the follow information to help retrieve your account, we will link your Old Account to your Apple ID/Google Plus and drop the new one. Thanks.

    Old Account ID(Or Character/Server):

    New Account ID(Old Server):

    Best Regards
    Betty
    Thank You!

    Old Account:

    Name - Goon Squad
    Server - 37
    ID - I couldn't get it (phones broken)

    New Account:

    Name - N/A
    Server - 37
    ID - 15238009

  5. #5
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    Dear betty

    Please help link my new account
    Here's my new id

    Old device:
    Name yance
    Acc I'd 6019425
    Server no 42

    New device:
    Name cihui
    Acc I'd 15200079
    Server no 42

    Thank you

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Goon Squad View Post
    Thank You!

    Old Account:

    Name - Goon Squad
    Server - 37
    ID - I couldn't get it (phones broken)

    New Account:

    Name - N/A
    Server - 37
    ID - 15238009
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.


    Best Regards
    Betty

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