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Thread: Already buy gem but it not credited to my account

  1. #1
    Iron Member Contributor Level 2
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    Nov 2014
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    Already buy gem but it not credited to my account

    Hi Ucool,

    Today I bought gem 49.99 $$, money already deducted, but then the gem not credited to my account.

    I play in server 59, with nickname IND_Flame, from IOS device. Occurred around 11:00 AM GMT +8

    After I click purchase, first it says purchase successful, then suddenly it says connection issue, and the gem not credited.

    Please help!!

  2. #2
    Iron Member Contributor Level 2
    Join Date
    Nov 2014
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    My Account ID: 9217389

  3. #3
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
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    Dear Leader
    Sorry for the inconvenience that our system missed your order. Please tell us your Account ID and attach or link a screenshot of your iTunes Order Receipt email you received from Apple here. And then we will manually confirm and deliver your order as soon as possible. Thanks.

    Best Regards
    Betty

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