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Thread: Didn't get the gem after purchase usd 99 bundle

  1. #16
    Bronze Member Contributor Level 3
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    the number i given is the one ITUNE email to me and as per email i received and how can u mention u cant check when given number already ? so what else i need to show ?

  2. #17
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    the order detail number is the one i received ..... so pls advice what is the step to check since i already given u the number

  3. #18
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    much appreciated a reply back from ADMINS thanks !!

  4. #19
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Sorry for the inconvenience. Please show the screenshots like you did in the #3 post. Thanks.

    Best Regards
    Betty

  5. #20
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  6. #21
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Really sorry that I didn't make myself clear. I mean we also need the information below. Thanks.

    Best Regards
    Betty

    sample.jpgsample1.jpg

  7. #22
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  8. #23
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Thank you. As I can see that you didn't have another $99 order around that time. We can see that the order had been delivered from our system as well as from our log. Thanks.

    Best Regards
    Betty


    65 2015-03-02 06:37:35 3261884 19 - Frost Mage Buy Gems updateUserPayMoneyAndVipLevel.vipPayReward 20148 23148 3000
    66 2015-03-02 06:37:35 3261884 19 - Frost Mage Buy Gems updateUserPayMoneyAndVipLevel 11948 20148 8200

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