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Thread: Didn't get the gem after purchase usd 99 bundle

  1. #1
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    Didn't get the gem after purchase usd 99 bundle

    Dear admin

    Please check my account

    Account ID : 3261884
    Server :19

    Purchased for gem 99.00usd gem but didn't get the extra 100% extra gem for vip 13

    Thanks

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Sorry for the inconvenience that our system missed your order. Please attach or link a screenshot of your iTunes Order Receipt email here. And then we will manually confirm and deliver your order as soon as possible. Thanks.

    Best Regards
    Betty

  3. #3
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    image.jpgimage.jpgimage.jpg


    Dear Betty this is the picture


    Regards
    Delpiero

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader,
    Thank you for being patient with us. I will send in your order information to our Admin and he will manually deliver the order as soon as he can. Thanks.

    Best Regards
    Betty

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by delpiero View Post
    image.jpgimage.jpgimage.jpg


    Dear Betty this is the picture


    Regards
    Delpiero
    Dear Leader
    Did you purchase more than one order during the time please? Our system shows that the order has been delivered. Thanks.

    Best Regards
    Betty


    Package: Mass of Gems (10404)
    Gems: 8200 Gems
    Pay Type: Apple IAP (6)
    Order Money: $99.99
    Pay Money: $99.99
    Order Number:
    Transaction ID: 420000120283109
    Order IP:
    Order server: 19 - Frost Mage
    Order Date: 2015-03-02 06:35:34
    Pay Date: 2015-03-02 06:37:35
    Delivery Date: 2015-03-02 06:37:35
    Payment Status: successful
    Delivery State: successful

  6. #6
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    i purchased more then 3 time 99.99 usd bundle please advice

  7. #7
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by delpiero View Post
    i purchased more then 3 time 99.99 usd bundle please advice
    Dear Leader
    Sorry for the inconvenience. Please also link or attach the screenshots of your other orders. Thanks.

    Best Regards
    Betty

  8. #8
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    image.jpgimage.jpg


    Please see the attach

  9. #9
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    I didn't get the 8200 gem u wrote please advice

  10. #10
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    image.jpg



    This as well

  11. #11
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Sorry for the inconvenience again. We need to check the order detail as well to confirm the missed orders. Thanks.

    Best Regards
    Betty

  12. #12
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    Any news? It's been 1 day already

  13. #13
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    Reply admin

    This is getting long and not fast settle please make it fast how hard can I b since I give the receipt number just for checking need more then 24hours ? U do know ppl are waiting the news right ? Thanks

  14. #14
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    Resend resend resend

  15. #15
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Really sorry for the inconvenience. The purchase confirmation code iTunes passed to us is not the same as the invoice number that our admin needs to check the order details first before he can confirm and manually deliver the order. Thanks.

    Best Regards
    Betty

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