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Thread: Have Not Received Gems during Events

  1. #1
    Iron Member Contributor Level 2
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    Have Not Received Gems during Events

    I have bought the Heap of Gems for 7.99 pounds but have not received my gems or vip points. Furthermore, I have bought this during the event for red envelopes, spring festival, and purchase rewards. I also expect 200 gems worth of red packets, 15 ember blade ss, and 25% extra gems. Please fix this as soon as possible.

    Here is the attachment of my receipt.

    Click image for larger version.

    Screen Shot 2015-02-22 at 2.29.44 PM.jpg

    Here is my account information:
    IGN: Shun is God
    Server: 38
    Account ID: 5437761

    Thank you.

  2. #2
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    Hello , help to solve the problem with the payment of monthly card. twice tried to buy , yielded nothing but money was removed from the mobile account.

    Server: 58
    Account ID: 8694059

  3. #3
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Thank you for being patient with us. I will submit your information to the Admin and he will have a check for you as soon as possible. Thanks.

    Best Regards
    Betty

  4. #4
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    Dear Betty,

    I've been waiting for 2 days, but have not received my gems yet. Can you give me an update please?

    Shun

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Vitalik View Post
    Hello , help to solve the problem with the payment of monthly card. twice tried to buy , yielded nothing but money was removed from the mobile account.

    Server: 58
    Account ID: 8694059

    Dear Leader
    Please open a new thread so that I can concentrate on you. Thanks.

    Best Regards
    Betty

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by kingofhaki View Post
    I have bought the Heap of Gems for 7.99 pounds but have not received my gems or vip points. Furthermore, I have bought this during the event for red envelopes, spring festival, and purchase rewards. I also expect 200 gems worth of red packets, 15 ember blade ss, and 25% extra gems. Please fix this as soon as possible.

    Here is the attachment of my receipt.

    Click image for larger version.

    Screen Shot 2015-02-22 at 2.29.44 PM.jpg

    Here is my account information:
    IGN: Shun is God
    Server: 38
    Account ID: 5437761

    Thank you.
    Dear Leader
    Our system shows that we've delivered the order. Thank you.

    Best Regards
    Betty


    User Account:
    User Status: Enabled
    Account ID: 3855672 View
    User ID: 5437761 View
    Package: Heap of Gems (10410)
    Gems: 700 Gems
    Pay Type: Apple IAP (6)
    Order Money: $9.99
    Pay Money: $9.99
    Order Number: 57F14C28AE8877F1
    Transaction ID: 57F14C28AE8877F1
    Order IP:
    Order server: 38 - Altroth
    Order Date: 2015-02-20 09:40:14
    Pay Date: 2015-02-21 08:14:33
    Delivery Date: 2015-02-21 08:14:33
    Payment Status: successful
    Delivery State: successful

  7. #7
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    Dear Betty,
    I might have received the gems, but I dont think I received the 15 ember blade ss from the event at the time!

    Shun

  8. #8
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by kingofhaki View Post
    Dear Betty,
    I might have received the gems, but I dont think I received the 15 ember blade ss from the event at the time!

    Shun
    Dear Leader
    Our log shows that you claimed the Soul Stone. Our game log's timezone is PST. Did you have another order placed around 20th or 21st please? Thanks.

    Best Regards
    Betty

    218612935 SP-Stealth Altroth Template: Purchasing Rewards (30) Ember 2015-02-21 05:14:34 2015-03-23 06:14:34 0 0 525:15; Claimed

  9. #9
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    Dear Betty,
    Sorry for the late reply. I ordered once on the 19th and got the soul stones for that, but on the 20th, I placed another order. For my second order, I didn't receive my soulstones.

    Thank you.
    Shun

  10. #10
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by kingofhaki View Post
    Dear Betty,
    Sorry for the late reply. I ordered once on the 19th and got the soul stones for that, but on the 20th, I placed another order. For my second order, I didn't receive my soulstones.

    Thank you.
    Shun
    Dear Leader
    Do you have another receipt please? Our admin told me that there's only one order in your account around 20th. Thanks.

    Best Regards
    Betty

  11. #11
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    Dear Betty,
    I have attached the two receipts from my 2 orders.

    Screen Shot 2015-02-22 at 2.29.44 PM.jpgScreen Shot 2015-02-21 at 5.20.49 PM.jpg

    Regards,
    Shun

  12. #12
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by kingofhaki View Post
    Dear Betty,
    I have attached the two receipts from my 2 orders.

    Screen Shot 2015-02-22 at 2.29.44 PM.jpgScreen Shot 2015-02-21 at 5.20.49 PM.jpg

    Regards,
    Shun
    Dear Leader
    We've just re-sent the purchase rewards to you manually. Thanks.

    Best Regards
    Betty

  13. #13
    Iron Member Contributor Level 2
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    Dear Betty,
    I got the rewards, thanks a lot for the quick fix.
    Shun

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