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Thread: No gems received

  1. #1
    New Comers
    Join Date
    Feb 2015
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    Thumbs up No gems received

    Hello,

    I have recently bought Silver Gem Pack $49.99 and Cloth Gem Pack $4.99. However neither came to my account. I did not receive any gems, VIP points, bonus soul stones, or red envelopes. I have not received the receipt by email but when I do I will show a picture of it here. Since I bought them today on February 19, if the issue is not resolved by today I would require the 25% bonus gems for Spring Festival or a refund.

    In game name: Mabye
    Account ID: 10912290
    Server: 72 Rasha

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
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    Dear Mabye,
    Thanks for playing Heroes Charge. Can you help us by providing the screenshot of the receipt and confirmation email from Apple? You couldhold down the Power and Home buttons at the same time and release them to take a screen shot on IOS devices. We appreciate your cooperation and patience in this matter.

    Best Regards
    Betty

    Quote Originally Posted by Anacondaz View Post
    Hello,

    I have recently bought Silver Gem Pack $49.99 and Cloth Gem Pack $4.99. However neither came to my account. I did not receive any gems, VIP points, bonus soul stones, or red envelopes. I have not received the receipt by email but when I do I will show a picture of it here. Since I bought them today on February 19, if the issue is not resolved by today I would require the 25% bonus gems for Spring Festival or a refund.

    In game name: Mabye
    Account ID: 10912290
    Server: 72 Rasha

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