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Thread: link device issue

  1. #1
    Iron Member Contributor Level 2
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    link device issue

    hey there... i would ask you if i can have some help to link a device....
    the fact is.. that i have (thanks to you) my old account on my blackberry device!! all perfectly working... but i've noticed that i cannot buy in app purchases cause i cannot link it to a google account.(cause it's obviously a blackberry!)
    so i tried to link a old ipod where i can add some credit, but i still having the same problem. so it need to be done manually right?
    i wonder if you cannot just move the account, but link it cause in the new device the game crashes and i will use it just for purchases

    thanks!

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    frajg,

    Please check your Player ID and paste it here. Our technicians will take a review of your account status later.

    Best Regards,
    Betty

  3. #3
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    using account:
    id: 3730282
    nick: crimson
    server: 24 ice mage

    and if it could help i did a new account on the new device:
    id: 12456623
    server: 24

    thaaaanks

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader,
    Thank you for your report. We will verify this issue and make corrections once the issue is confirmed.

    Best Regards,
    Betty

  5. #5
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    O_O nooooo i knew that
    please restore the original one too... i asked to LINK not to MOVE the account... the new device i asked to link was just for make the purchases..
    now... the new device continue having login fails and the old one is without account at all... lost all .........

    please help

  6. #6
    Iron Member Contributor Level 2
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    sry correcting... the new device is working but as i said at the beginning the game crashes here! pleeeeease i wish it to be copied not moved.... now i cannot play again :'(

  7. #7
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    nothing?

  8. #8
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader,
    Thank you for your feedback. We can only help you move your character but not copy. For that we don't have this function. Thanks.

    Best Regards,
    Betty

  9. #9
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    but could not be done as you link 2 devices?! as.. old ipod link to new android... in this case you can use your same account on both device right? so what changes in my case?

  10. #10
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    if not can you restore the one where i can play untill i get the new device?

    using account on the device that crash:
    id: 3730282
    nick: crimson
    server: 24 ice mage


    account on the working device
    id: 12456623
    server: 24

    thaaaanks

  11. #11
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

  12. #12
    Iron Member Contributor Level 2
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    ehm something wrong.... the id 12456623 still empty...

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